This morning (2/28/19), a non-Sonic underground construction crew working near the Albany phone office inadvertently compromised our fiber conduit. The issue was identified before enough damage was done to cause customer outage, but we will have to perform significant work to properly repair the fiber. Tonight, starting at 10 PM, our outside plant team will be performing extended maintenance through mid-morning Friday to repair this issue. All Sonic Fusion Fiber customers in Albany may be impacted by this work for some portion of the maintenance window. We are working swiftly to resolve this issue and apologize for the inconvenience to all affected customers in Albany.
-Network Engineering and Outside Plant
Update: Impacted customers also exist in the following communities near the Albany border: El Cerrito, Kensington, Berkeley Hills, and North Berkeley.
Update(2:11am): Maintenance is now complete. Upon inspection, we were able to restore the cables without needing to make any splice repairs. No customer outages occurred during the maintenance.
Does “impacted” mean that internet service is likely to be lost during this time window?
A huge thanks and best wishes to the workers who have to put in some late hours to get things back in order.