Category: Network

Emergency Maintenance – Brentwood Fiber

3/18/2016 3:08pm –

We are dispatching to replace equipment serving a subset of Fusion Fiber customers in Brentwood. Our technician is expected to arrive in the next two hours, with expected downtime of less than 20 minutes.

 

Service Outage in the Sacramento Area

10:36AM PST –

Currently we are experiencing an outage for all Sonic Services (FLE, Fusion, Legacy) being served in the Sacramento Area.  We are investigating the source of the problem and working quickly to get service restored.  We will update this post when we have more information.

-Brandon

 

Update 11:37am – We have isolated the issue to our Transit Carriers.  They are currently working on resolving the issue.  The area of the service outage also includes Modesto.

Update 12:13pm – A power event caused by a vendor at a central Data Center in San Francisco was identified and has been fixed.  Service has been restored.

Palo Alto – Fusion/FlexLink Emergency Maintenance

Update 12:45AM : This maintenance is now complete

Beginning tonight at midnight, we will be performing emergency maintenance on equipment serving a very small subset of Fusion and FlexLink customers in the Palo Alto area. Expected downtime is less than 15 minutes.

-Michael and Andrew

Half Moon Bay/Moss Beach – Fusion/FlexLink Outage

Update: All services should now be restored. Cable repair was completed as of 5PM today.

3:22PM Update: This fiber issue is also affecting our connectivity to the Moss Beach area.

3:04PM Update: Our carrier has localized the issue to a bad fiber cable between San Mateo and Half Moon Bay. They have a construction crew on site, but there is no ETR at this time. We will update as soon as we have more information.

Starting at 8:00AM today we began experiencing an outage affecting Sonic customers in Half Moon Bay, CA. We are currently working with our carrier to resolve this issue, and we will update as soon as we have more information.

We apologize for the downtime.

-Michael

San Francisco – Fusion Voice Outage

This morning, a small subset of Fusion customers in San Francisco lost voice services due to a complication related to our network maintenance. All services should be restored as of 11:15AM. We apologize for the downtime.

-Michael

San Francisco Outage Resolved

A small small subset of customers located in San Francisco were without connectivity for some hours this morning. We have isolated the issue and since resolved the outage. We are actively investigating the cause and the functionality of our redundancy to prevent issues in the future.

-Michael Tardif & The NOC

Sonic Fiber SSE Service Disruption

Sonic customers on our Fiber SSE service are currently experiencing packet loss and latency. Our engineers are actively working with our partner to resolve the issue. This post will be updated as information or resolution is available.

-Michael Tardif
-Sonic NOC

~~~

-UPDATE - 2016-02-03 09:58:35

We have isolated the issue and are working to resolve it. We anticipate service will be fully restored within an hour.

-Michael Tardif
-Sonic NOC

~~~

-UPDATE - 2016-02-03 10:56:02

The issue was isolated to a provisioning issue with our backbone provider. Service has been restored.

If issues still persist, please call NOC @ 877-706-5662 x 2

-Michael Tardif
-Sonic NOC