We are currently experiencing an issue with a piece of equipment that serves T1 customers out of Sebastopol. Â We are working on the issue as fast as possible to get everything back up. Â We will update as things progress
-Brandon
Update: Â Service has been restored
-Brandon
Update(2:22PM): We have isolated and corrected the source of the problem.
We are currently investigating reported problems customers are experiencing with their Fusion connections in the Sebastopol area.
– Robbie
We are seeing continued troubled with our transport provider to the airport business park fiber area, which just caused another brief outage. We are currently escalating the issue and will update this message when we have further information.
– Robbie
Update(3:35am):Our transit provider has completed maintenance
Update(10:26am): We have confirmation that tonight, in the window of 12am to 4am, our transit provider will be replacing the piece of gear that feeds the ASE connection. Â Their management team has guaranteed us that this will happen. Â We have made some changes to try to minimize any temporary outage you may experience to the best of our capabilities at this time given what visibility/control we have on the transit link.
Update(8:54am): Our Transit provider was unable complete they work they had planned for. Â We are escalating aggressively to get this issue resolved.
Update(1:53pm): Our transit provider is going to perform maintenance tonight between the time of 12pm and 4am. Â The expected actual downtime is minimal as they are replacing an optic.
Update(11:05AM): ASE customers are also experiencing issues during this time. We are still working towards resolution with our transit provider.
This morning at 9:16 am we experienced a brief momentary loss of connection serving the Airport Business Park. Â We are working with our link transit provider to look into the matter.
-Brandon
The connection appears to going up and down still. Â We are currently working with out Transit provider for a solution.
-Brandon
Beginning tonight at 12pm I will be conducting intrusive maintenance for a very small portion of fusion customers in San Francisco. Â Estimated downtime is ~20 mins.
-Brandon
This is now complete
-Brandon
Update (12:40AM): This maintenance is now complete.
Beginning tonight at midnight I will be doing maintenance on a router that serves ASE and business park fiber customers. Expected downtime is less than 1 hour.
– Robbie
Service has been restored
-Brandon
We have an outage affecting customers being served off of ASE and the Airport Business park. Â We are currently looking into the issue and will update soon.
-Brandon
Update (2:00AM): This maintenance is now complete.
Update: This maintenance has been delayed until THURSDAY (6/18/2015) night.
Beginning tonight at midnight we will be performing maintenance on a core router in the Palo Alto area. No downtime is expected from this operation but users may notice some routing changes.
– Robbie
A small subset of Fusion customers are experiencing an outage in San Francisco. Â ETR is 10pm to replace the appropriate piece of equipment.
-Brandon
Service has been restored
-Brandon
Update(12:50PM): Services to Sebastopol were restored earlier today and services in Fort Bragg have just been restored.
Update(1:30AM): This maintenance is now complete. However, a small portion of customers are currently out of service in Fort Bragg and Sebastopol due to some hardware issues uncovered during the software upgrades tonight. We will be dispatching a technician asap to replace the failed hardware.
Beginning tonight at midnight I will be performing maintenance on equipment serving Fusion VDSL customers in the following cities:
Cloverdale, Cotati, Fort Brag, Guerneville, Healdsburg, Larkspur, Mill Valley, Mendocino, Napa, Occidental, Petaluma, Rohnert Park, Sebastopol, San Rafael, Sonoma, Sausalito, Saint Helena, Tiburon, Ukiah, Vallejo, Windsor, Yountville
Expected downtime is around 15 minutes.
– Robbie