Update (9:35AM): A temporary work around is currently in place. Users will notice another brief outage before we can resolve the issue completely.
A portion of legacy dsl customers in Northern California are offline this morning due to an atm port failure in our network. We are working on moving customers off the affected port asap.
– Robbie
Update (12:25AM): This maintenance is now complete.
Beginning tonight at midnight I will be doing maintenance on equipment serving a small subset of customers in both the Santa Rosa and San Francisco areas. Expected downtime is about 15 minutes.
– Robbie
Update (1:10AM): This maintenance is now complete.
Beginning tonight at midnight, I will be performing intrusive maintenance on routers serving several North Bay area cities. Expected downtime is less than 20 minutes.
Cities for tonights maintenance include:
Cotati, Healdsburg, Forestville, Ignacio, Larkspur, Mill Valley, Mendocino, Petaluma, Rohnert Park, Sebastopol, San Rafael, Sonoma, Sausalito, Saint Helena, Ukiah, Yountville, and Fort Bragg.
Update (12:13AM): This maintenance is now complete.
Beginning tonight, at midnight, I will be upgrading software on a router serving Fusion and FlexLink customers in Albany. Expected downtime is less than 20 minutes.
– Robbie
Update (2:00AM): This maintenance is now complete. A small portion of customers in the area may have noticed downtime that extended longer than the 20 minute estimate.
Beginning tonight at midnight I wil be doing emergency maintnance on equipment serving Fusion and FlexLink customers in the Redwood City area. Actual downtime should be less than 20 minutes,
– Robbie
Update (1:15AM): This maintenance is now complete.
Tonight, beginning at 11:59 PM, we will be performing maintenance on equipment serving Fusion and FlexLink customers in the Los Angeles and Orange County areas. Expected downtime is less than 15 minutes.
– Robbie
Tonight at midnight we will be performing maintenence on equipment in Santa Clara. Only a very small subset of our FlexLink customers will be affected for no more than 15 minutes.
We are currently experiencing inbound calling issues into our network. We are working to resolve this issue as soon as possible.
Update 10:15pm : We are still currently working to resolve this.
Update 12:21am: Currently still working on resolving the issue.
Update: 11/19 – 4am: Currently still working on a full resolution. Some customers have been restored.
Update: 3:33pm. All customers have been restored.
Update (1:15AM): This maintenance is now complete.
Tonight, beginning at 11:59 PM, we will be performing maintenance on equipment serving Fusion and FlexLink customers in the North Bay area, ranging from San Rafael to Fort Bragg. Expected downtime is less than 15 minutes.
– Robbie
This evening a large DDoS attack directed at a host in our datacenter temporarily disrupted customer access to sonic services. The attack was quickly mitigated and services restored.
– Robbie