Tonight, September 13th, starting at 11:59PM, we will be performing maintenance on equipment serving legacy dsl customers in the Sacramento area. Expected downtime is less than 15 minutes.
– Robbie and Tomoc
Update: The maintenance has been completed and all affected customers are back online.
Tonight, August 27th starting at 11:59PM, we will be performing maintenance on equipment serving legacy dsl customers in the Sacramento area. Expected downtime is less than 15 minutes.
– Robbie and Tomoc
This Friday morning, at 12:00AM on July 27th, we will be performing intrusive maintenance on DSL aggregation equipment serving customers in the LA area. Expected downtime is less than 15 minutes.
Update: The maintenance was completed successfully and all affected customers are back online.
– Robbie and Tomoc
A port on one of our ATM aggregation switches appears to have failed and has taken a small subset of legacy DSL customers in the bay area offline. We are working on rerouting this traffic and bringing these customers back online ASAP.
-Robbie and Tomoc
Update: All affected customers have been moved to a new port and should be back online. If you are still experiencing trouble with your DSL connection please call our support department as usual.
This Friday morning, at 12:00AM on July 20th, we will be performing intrusive maintenance on DSL aggregation equipment serving customers in the LA area. Expected downtime is less than 15 minutes.
– Robbie and Tomoc
This coming Monday, July 16th, from 9:00PM to 3:00AM, we will be performing major intrusive work within one of our core points of presence in San Jose. We do not expect any service impact to our customers as a result of this operation. Fusion voice users may notice a very short delay in their calls when initially dialing out during a portion of this window.
– NOC
Update: Maintenance completed without a hitch, customers should not have experienced any service interruption.
Tonight, July 8th, at 12:00am, we will be performing maintenance on routers that aggregate Business-T and Frame-Relay connections. Â The procedure will require a reboot of the routers. Expected downtime is less than 15 minutes.
– Robbie and Tomoc
Update: As some of you may have noticed, 12:00am tonight is actually July 6th. I apologize for any confusion this may have caused.
Update 2: The router maintenance has been completed and all affected customers are now be back online. Total downtime was about 3 minutes.
This evening during routine network maintenance, around 5:10 PM,  a configuration error caused one of our DSLAMs in San Francisco to destabilize.  This disrupted service for all Fusion customers on that particular DSLAM. Service has been restored to all affected customers as of  around 5:50 PM. If you are still having any trouble with your Fusion service please contact our support department as usual.
– Robbie and the NOC
In the near future we will be integrating customer premise modems into a centralized configuration platform, or ACS, using TR-069. This will allow support staff to view and update some modem settings, to view connection statistics, and for some equipment, to push firmware updates.
If you have ZTE, Motorola or Pace/2Wire equipment on your Sonic.net connection, it may be included in our remote configuration and assistance platform.
To learn more about the TR-069 standard, see Wikipedia:Â http://en.wikipedia.org/wiki/TR-069
We are currently investigating an outage affecting Fusion and Flexlink customers in Santa Rosa area. More updates to follow!
Update: The outage was narrowed down to a software failure on a router. The router itself was restored to service around 7:30 PM. Fusion DHCP customers experienced slower service restoration while the sudden load from the router coming back online was worked through. We are closely monitoring the router for any further trouble and will be working with our vendor to prevent any further occurrences.