Update: 1:50AM Maintenance successfully completed.
Tonight (10/27) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Tonight, beginning at 11:59pm, we will be performing maintenance on equipment serving a small portion of legacy DSL customers. Expected downtime is less than 20 minutes.
Update(1:20am): Maintenance successfully completed.
Tomorrow night (10/22) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update(10:55pm): Tonight’s core maintenance has been canceled due to unforeseen circumstances.
Tomorrow night (10/21) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update(1:25am): Maintenance complete
Tomorrow night (10/20) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update: 1:00AM Maintenance successfully completed.
Tonight (10/14) at 11:59PM , we will be performing maintenance on core routing equipment that is part of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update: 1:35AM Maintenance successfully completed.
Tomorrow night, Oct 13th, starting at 11:59pm, we will be performing maintenance on equipment serving the core of the Sonic network in Sacramento. We do not expect this work to cause any service interruption for our customers. This maintenance window is 4 hours.
-Network Engineering
Update: Last nights’ event has been traced to a Sonic edge router hardware failure. The issue has been mitigated and we are working to deploy a permanent fix.
Update(1:20AM): As of 1AM LA network connectivity should be restored. Further details on the nature of the event will be provided tomorrow.
As of around 12:10AM this morning, we began experiencing network reachability issues from the edge of our LA network. This likely impacts all Sonic customers in southern California. We are actively troubleshooting this event and will provide further update as soon as we have more information.
-Network Engineering
Update(1:40AM): Maintenance is now complete.
Tonight night (9/23) at 11:59PM , we will be performing additional maintenance on core routing equipment that is part of the far north (Mendocino) ring along with work on the Napa portion of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
Update(2:55AM): Maintenance is now complete.
Tonight night (9/22) at 11:59PM , we will be performing additional maintenance on core routing equipment that is part of our east bay ring along with work on our far north (Mendocino) ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.