Category: Uncategorized

We are currently tracking an issue affecting a small subset of Legacy DSL subscribers in LATA 1. There appears to be an issue with the aggregation equipment on our end and we are taking corrective actions as quickly as possible.

-Robbie and Tim

Users may have noticed delays or even failures to resolve hosts on our name servers off an on today until the issue was tracked down and resolved this afternoon.  This is related to the ongoing DNS amplification attacks, in this case, being sourced from unsecured or exploited customer equipment on our own network.

Today, at 9:58AM, an aggregation circuit serving legacy DSL for the Chico area went down. We are working with AT&T to get this as soon as possible, and will post an update as soon as we have one available.

Update: This outage was caused by a partial fiber cut to a backhaul circuit from one of our transit carriers. Technicians have been dispatched for repairs, but we have not received an ETR as of yet.

Update: Service appears to be restored. We are working with our provider to determine the details of this outage, and how we can prevent re-occurrence in the future.

-Tomoc

At 2:30pm today our primary technical support number in Santa Rosa, 1-707-547-3400, started returning busy signals. We are working with our vendors to get this resolved as soon as possible.  We have a tentative ETR of 4:00pm. Our toll-free contact number of 1-888-766-4233 continues to work normally.

Update (6:15PM): Initial troubleshooting on the 707-547-3400 circuit has led to investigation being forwarded to the LEC. We expect resolution sometime tonight, but have no ETR. Again, our Technical Support staff can still be reached via our toll-free 1-888-766-4233 alternate number. Thank you for your patience.

Update (11:25AM): Further troubleshooting continued late last night and through the morning. Our latest ETR is noon.

Update (11:57AM): Service to our primary technical support number was restored at approximately 11:40AM today.

Update 1/27/14 (12:45PM): At approximately 12:30PM our primary technical support number went offline. We are coordinating with our vendors to get this resolved as soon as possible. Again, our 1-888-766-4233 toll-free number is still available.

Update 1/27/14 (3:10PM): 707-547-3400 is responsive as of 2:50 today. Our vendor has replaced an outside cable span. We do not anticipate any further issues.

This Monday, January 20, starting at 11pm, we will be performing maintenance affecting FRATM customers in the Sacramento area. Expected downtime is 30 minutes.

Update January 20th 11:07pm – This maintenance is now complete. Actual downtime was under 1 minute.

-Nathan

This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in the Sacramento area. This will also include customers in North Highlands, Woodland, Fair Oaks, and Orangevale. Expected downtime is less than 15 minutes for affected customers.

-Tim

Update: This maintenance window has been rescheduled for this evening at 12:00AM.

Tonight, January 13, starting at 11:59 pm, we will be performing maintenance on equipment serving FRATM and Business-T in northern California, as well as equipment serving a small subset of legacy DSL subscribers in the Bay Area and Los Angeles. Expected downtime is less than 10 minutes.

Update: Maintenance complete.

-Tomoc

UPDATE: Upgrades complete.

Tonight we will be performing upgrades to our mail servers starting at 11:59 pm. Downtime is expected to be brief.

–Grant and SOC.

This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Petaluma, Santa Rosa, and Windsor. Expected downtime is less than 15 minutes.

-Tim