We will be restarting our Faxback Server. This will temporarily affect fax services for some Enterprise Customers. Expected downtime is 10 mins or less.
–Update : This has been completed. Faxback server is back up.
Category: Uncategorized
LA – Residential Fiber Voice Equipment Maintenance
May 17th, 2023, at 2:00 AM we will be performing maintenance on our voice equipment serving residential fiber users in the LA area. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 2 hours.
– Network Engineering
Phone Switch Maintenance
Update: May 11th 3:35 AM Maintenance is complete.
May 11th, 2023, at 2:00 AM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 2 hours.
~Network Engineering
Systems Maintenance
Status: Updates completed at 11pm PST 5-10-2023
Tonight beginning at 10pm PST we will be applying updates to various systems, including our customer shell server. Any downtime to effected services should be brief, and we expect to complete the maintenance within 1 hour.
Albany – Residential Fiber Non Intrusive Maintenance
Update (12:02) Maintenance complete
Tonight at 11:59 pm 5/4/2023 we will be turning on IPv6 to residential fiber customers in the Albany area. There is no expected downtime during this operation. The maintenance window will be 2 hours.
-Network Engineering
Phone Switch Maintenance
Update:Â May 4th 1:30 AM Maintenance is complete.
May 3rd, 2023, at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
SAn Francisco – Intrusive Fiber Maintenance
Update(1:35am) – Maintenance is now complete
Wednesday, May 3rd, starting at 11:59PM, a subset of fiber customers in San Francisco will experience a brief service interruption while we perform some maintenance. The expected downtime is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
-Network Engineering
Enterprise SSE Intrusive Maintenance
Update(1:55am) – Maintenance was cancelled.
Thursday, 5/11/23, starting at 11:59 PM, we will be performing maintenance on equipment serving our SSE platform. This maintenance window is 4 hours with expected downtime of 60 minutes.
-Network Engineering
Phone Switch Maintenance
Update: This maintenance has been canceled.
April 26th, 2023, at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Ukiah – Fusion/Flexlink Outage
Update 9:51 AM We believe everyone one is back up and working. If you have any issues please contact our support team.
Update 8:20 AM We are still working on installing the new equipment.
Update 6:05 AM Technician is on site with the new equipment and we are working on replacing the failed equipment.
Update 4:12 AM The equipment needs to be replaced. We are configure new equipment and will replace the failed gear.
Some Fusion and Flexlink customers located in Ukiah are currently offline due to what appears to be an equipment failure. We have a technician onsite and are working towards a resolution.