Category: Uncategorized

A couple of issues showed up this morning that were not picked up by our monitoring systems or testing after the night-op.  First, some users migrated to the new message stores were unable do use IMAP or webmail to access their e-mail.  This problem was fixed shortly after Tech Support reported it this morning.  Second, one the servers in our inbound mail cluster was left in the old configuration and delivered some new mail to the old message stores.  This was also fixed shortly after Tech Support reported it and any misdirected email has been redelivered to the correct location.  -Kelsey

For about an hour this afternoon SSL connections to our POP servers (pop.sonic.net) were unavailable; we have remedied the problem and are investigating the cause.

During this time non-SSL connections to pop.sonic.net still worked, and both SSL and non-SSL connections to our IMAP cluster (imap.sonic.net) were unaffected.

–Augie, Kelsey, and William.

This Friday, August 21 at 12:01 AM we will be performing maintenance to upgrade an ATM aggregation circuit. We are doing this work to clear a capacity problem that the existing link faces during peak times. Sorry for the short notice.

-Jared and Nathan

Update: The migration is now complete. Downtime for affected customers was approximately 5 minutes, except for 4 folks that many have seen as much as 15 minutes worth of outage. -Nathan

This Wednesday, August 19 at 12:01 AM we will be performing fiber maintenance on one of our OC12 circuits that aggregates DSL service in the Bay Area. We will be moving the OC12 to a new in-building cross-connect. Expected downtime is less than 5 minutes as we move the fiber from one cross-connect to another. This maintenance will affect some DSL and Business-T customers in the Bay Area.

-Jared and Nathan

Update: This maintenance is now complete. Actual downtime was approximately 4 minutes and 40 seconds.

We upgraded the kernel running on ‘bolt’ (our customer shell server) today to address a potential security issue.
This required a reboot of the system. The system is backup and running smoothly.
-William

We have completed the migration to our new web hosting security configuration. The new system improves our already robust web site hosting platform with fully compartmentalized security and eliminates the need for cgiwrap configurations. For more information please see news://news.sonic.net/sonic.help.www -Kelsey and Nathan

Sonic.net is celebrating 15 years of knock your socks off best Internet service ever!!!  We’ll be getting the entire crew together to celebrate August 1st from 11am – 6pm. Technical Support will be closed during that time and will be back on the Internet and ready to take your call at 6pm. The NOC Hotline will be available as usual. Thank you all for your continued support. We couldn’t have done it without you!

– Jen and Adam

This Friday, at 12:01AM, we will be performing intrusive maintenance on one of our DSLAMs in San Francisco. This DSLAM serves Fusion and Flexlink ADSL2+ customers in the South Beach area. This work will cause an interruption of service for about 20 minutes while we replace a line card.

-Tim and Clay

This Wednesday, July 29 at 12:01 AM we will be performing maintenance reloads of two Redbacks that terminate traditional DSL service. This will affect all Stockton DSL subscribers, and some of our Sacramento DSL subscribers. Expected downtime is 5 minutes.

-Jared

Update: The two Redbacks have been reloaded without incident and are up and running normally.

Update : The problem has been resolved, however new posts may be delayed for several hours as the system catches back up; we are actively working on a new monitor to detect this problem in the future. –Augie

We are currently receiving reports of customers unable to post to news.sonic.net; we are investigating and will update when the problem is resolved. –Augie