E-mail service interuption.

For about an hour this afternoon SSL connections to our POP servers (pop.sonic.net) were unavailable; we have remedied the problem and are investigating the cause.

During this time non-SSL connections to pop.sonic.net still worked, and both SSL and non-SSL connections to our IMAP cluster (imap.sonic.net) were unaffected.

–Augie, Kelsey, and William.

2 comments for “E-mail service interuption.

  1. Kim
    August 29, 2009 at 9:09 am

    IMAP outgoing not working on one of my Sonic email accounts. Have tried it on 3 devices. All will not get IMAP mail. However the other Sonic IMAP account I have is working correctly.

    I have deleted the account in my client and re-installed it to no avail.

    Kim

  2. adame
    August 29, 2009 at 2:09 pm

    Hi Kim,

    The issue you’re referring to occurred as a result of a problem during maintenance to our mail cluster. We do apologize for the inconvenience. At this time, we believe the issue should now be resolved.

    More information regarding this incident is available at http://corp.sonic.net/status/2009/08/29/updates-on-e-mail-maintenance/.

    Best regards,
    Adam

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