Broadlink Wireless outage: About 80 customers on Broadlink’s wireless network are experiencing an outage currently. Sonic.net services are unaffected. Broadlink is aware of the situation, however, there is no estimated time of repair.
Affected customers are welcome to call Sonic.net Support if they need assistance setting up a dial-up connection in the interim.
– Eli, Support
Update: Faulty hardware on the affected tower has been replaced, and service has been restored.
This Wednesday, May 27 at 12:01 AM, we will be replacing a card in our DSLAM at SNFCCA12, which serves Fusion to customers in northern San Francisco. This maintenance will cause about 10 minutes of downtime for affected customers while the card is replaced.
-Jared and Clay
Update: The card replacement was completed with no problems. Service should be fully restored. If your Fusion service is experiencing any problems, please reboot your DSL modem and any routers or PCs connected to it to reset any potentially lingering DHCP information.
One of the switches that supports our diablo news server cluster stoped forwarding traffic until it was reset. This is the second time the switch has failed recently so it has been slated for replacement shortly. While the switch was offline the loadbalanced news.sonic.net virtual server was unavailable but all NNTP traffic was still flowing inside the network. -Kelsey and Augie
This morning a number of notifications regarding disk quota usage being exceeded went out to customers in error. The usage mentioned in the messages was twice the actual usage. You can check your real disk quota usage using our Current disk usage reporting tool.
Our apologies for any confusion these messages caused.
Our technical support department will be closing at 9pm this Friday instead of the usual 11pm time. We are sorry for any inconvenience this may cause. The 24 hour network operations center will as always remain available for business dedicated and colocation customers. Support will re-open as usual on Saturday at 8am. -Dane
This Friday May 8 at 12:01 AM, we will be performing a card swap on one of our ATM switches. This card swap will expand our ATM aggregation capacity. A subset Business-T and FRATM customers in the North Bay area will experience 5-10 minutes of downtime as the card that serves them is replaced.
-Jared and Matt
Update: The card swap went smoothly with no unexpected issues. Total downtime for affected customers was less than 1 minute.
This evening, April 29th at 12:01AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in the downtown Santa Rosa area. This will be a service affecting maintenance window and we expect customer downtime to be less than 15 minutes.
-Tim and Clay
Update: All work has been completed as planned. Customer downtime was less than 15 minutes.
FTP access to ftp.sonic.net was unavailable for about 20 minutes today when some routine maintenance had unexpected consequences and subsequent failure — all systems are normal now. –Augie
One of our eight inbound mail servers has been intermittently failing to apply some of our front line spam filters for the past couple of days. This lead to additional spam getting through to SpamAssassin and Graymail as well as into all of our inboxes. We’ve added additional monitoring to catch and alert us of this failure in general and have also identified the specific cause and are taking steps to correct it. -Kelsey
This evening, April 15th, at 10:15PM we will be inserting a new interface card into one of our aggregation routers. This router provides FlexLink coverage for the Healdsburg area. This work is not expected to cause an interruption of service, but a router reload may be required to complete this operation. If a reload is required, customers served by the affected router will experience 5-10 minutes of service interruption.
-Tim and Clay