Tomorrow night, 8/3/22, starting at 11:59 PM, we will be performing maintenance on core routing equipment in our northern California network.
This work is not expected to impact any customer connectivity. The maintenance window is open until 4am.
-Network Engineering
Update 8/03/22 1:55AM: This maintenance is now complete.
Tuesday night (8/02/22), starting at 11:59PM, fiber customers in the Sebastopol area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected down time is about 45 minutes. The maintenance window will be 4 hours.
– Network Engineering
Tuesday – 7/26/2022, beginning at 11:59pm, we will be performing intrusive maintenance affecting Sonic Business Fiber customers in Novato. Expected downtime within the maintenance window is approximately 20 minutes. The maintenance window is 4 hours.
-Network Engineering
Update 7/20/22 3:00AM: This maintenance is now complete.
Wednesday morning (7/20/22), starting at 2:00AM, a subset of fiber customers in the San Francisco area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected down time is about 45 minutes. The maintenance window will be 4 hours.
– Network Engineering
Around 8:30am this morning we experienced an issue with our VM Cluster that was impacting customer services. At 9:47AM we resolved the issue and there should be no problems accessing Sonic internal services.
-Sonic network engineering and systems teams
Update 7/14/22 3:29AM: This maintenance is now complete.
Thursday morning (7/14/22), starting at 2:00AM, a subset of fiber customers in the San Francisco area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected down time is about 30 minutes. The maintenance window will be 4 hours.
– Network Engineering
Update 7/14/22 3:13AM: This maintenance is now complete.
Thursday (7/14/22), starting at 2:00AM, a subset of customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Update 7/12/22 3:16AM: This maintenance is now complete.
Tuesday (7/12/22), starting at 2:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Update 7/7/22 3:41AM: This maintenance is now complete.
Thursday (7/7/22), starting at 2:00AM, a subset of customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Our customer care team will be closing at 5pm on Monday, 7/4/2022.
The 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
The customer care team will return Tuesday, 7/5 to our regular operating hours, 8am to 10pm.
-Sonic Support