Category: Uncategorized

Update: Maintenance is complete.

Tonight beginning at 11:00pm we will be applying updates to a variety of servers.  Any service interruption is expected to be brief and we anticipate completing the maintenance within 2 hours.

Tuesday, March 24, starting at 11:59pm, we will be performing maintenance on core equipment serving the Sebastopol area. No customer impact is expected. This maintenance window is 2 hours.

-Network Engineering

Update 1:00AM: Maintenance has been successfully completed. As of several minutes ago, connectivity to anyone affected has been restored. Please reach out to our support if you experience any further interruptions.

Tonight (3/23/20) at 12:30AM a small subset of our San Francisco Fusion Fiber customers will be affected by brief emergency maintenance. Downtime for those affected will be around 10 minutes.

– Network Operations

Due to ongoing health concerns regarding the coronavirus our lobby will remain closed until further notice.

We apologize for any inconvenience this may cause, but sincerely appreciate your patience while we do what is best for our team members and community. During this period of time customers will be unable to drop off equipment for return. Shipped equipment can still be returned and will be processed as usual by our logistics team.

If you have any questions or concerns, please call our customer care team at 1-888-766-4233 at your earliest convenience.

-Sonic Support

Update 12:27AM: Maintenance has been successfully completed.

Tuesday, March 17, starting at 11:59pm, we will be performing maintenance on core equipment serving the Santa Rosa area. No customer impact is expected. This maintenance window is 3 hours.

-Network Engineering

Update: 1:30AM Maintenance completed

Tonight 3/10/2020 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance.  The window for this maintenance is 2 hours.

~Network Engineering

-Update – Maintenance has been canceled.

-Update – Maintenance has been postponed to 3/16/2020 at 11:59pm.

Thursday, March 12, starting at 11:59pm, we will be performing maintenance on core equipment serving the San Francisco area. No customer impact is expected. This maintenance window is 3 hours.

-Network Engineering

Update 12:50AM: Maintenance has been successfully completed.

Wednesday, March 11, starting at 11:59pm, we will be performing maintenance on core equipment serving the San Francisco area. No customer impact is expected. This maintenance window is 3 hours.

-Network Engineering

Update 1:25AM: Maintenance has been successfully completed.

Tuesday, March 10, starting at 11:59pm, we will be performing maintenance on core equipment serving the Burlingame/Brentwood/San Francisco area. No customer impact is expected. This maintenance window is 3 hours.

-Network Engineering

Update: Phone Maintenance is now complete, and support will remain open until 10pm.

Update: Maintenance has taken longer than anticipated, and we expect to conclude the maintenance at 9pm, rather than 8pm.

Beginning at 6pm, our call center will be unreachable due to emergency maintenance on our internal voice network. We anticipate downtime from 6pm – 8pm.

This will impact customer support, and sales. Our NOC Hotline will remain operational. If you require support during this time, please email us at support@sonic.net, or contact us via text at 707-800-4624.

We apologize for the inconvenience and hope to restore voice service as soon as possible.

-Sonic Support