We have identified a physical issue within a subset of our network in San Francisco, and are planning to enact repairs today Tuesday, 3/6/18. Estimated time of repair is 1:30pm.
Downtime is anticipated, ranging from 30 minutes to an hour. If you have any questions, or if your service is not restored after this maintenance window, please give us a call at 1-888-766-4233 at your earliest convenience.
Starting at 12 am tonight we will be performing maintenance on our phone switch. We do not expect any service impact with this maintenance.
~ Network Engineering
Update: 1:10am Maintenance is completed
Starting at 12 am tonight we will be performing maintenance on our phone switch. We do not expect any service impact.
~ Network Engineering
Update:Â 2:18 am Maintenance is completed
Starting at 12 am tonight we will be doing maintenance on our phone switch. The maintenance should take about 4 hours. We do not expect any call completions issues but commportal will not be accessible for about 15 minutes during the maintenance window.
~Network Engineering
Update 5:15 Maintenance is complete
In the next 30 minutes, we will be doing emergency maintenance on our enterprise fax server. The expected downtime is 15 minutes.
~Network Engineering
Update: 10:04 pm Maintenance is completed.
Tonight starting at midnight, we will be performing non-intrusive maintenance on equipment in our Northern California telecom network. Maintenance window is 3 hours.
Update(12:47am): Maintenance complete
-Network Engineering
Tonight beginning at midnight, a small subset of Business Park Fiber customers in Petaluma may experience a brief interruption in service. The maintenance window is from 12:00am to 2:00am, with a max interruption of 15 minutes.
~Network Operations
Update(1:10am) Maintenance is now complete.
Our SMS/Text service for support is currently down. We expect it to be restored shortly.
UPDATE (09:47): SMS support has been restored. We have identified the source of the issue and have taken steps to avoid future failures. Apologies for any inconvenience this brief outage may have caused.
We will be performing maintenance to upgrade our phone switch tonight, starting at 12 am and ending at 5 am. Phone service will be down for up to 15 minutes as we migrate traffic off the old equipment to the new equipment. Â Also, Commportal will be inaccessible for about 45 minutes during the maintenance window.
~Network Engineering
Update:4:00 am Maintenance is Completed.
We have identified a physical network issue in the Inner Richmond, and are planning to enact repairs Wednesday, 2/7/18, at 12:00am PST.
Downtime is anticipated for a small number of customers, ranging from 30 minutes to an hour. If you have any questions, or if your service is not restored after this maintenance window, please give us a call at 1-888-766-4233 at your earliest convenience.