Sonic Support will be closing early tomorrow, 12/15/2017, at 5pm for our annual Staff Holiday Party.
Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Support will return Saturday 12/16 to our normal working hours, 8am to 10pm.
-Dan & Support
Tonight at 11:59PM, we will be performing emergency maintenance on equipment serving a subset of San Francisco Fusion Fiber customers. Expected downtime is less than 1 hour. This maintenance window is 5 hours.
Update(2:47am): All maintenance is now complete
– Network Engineering
We will be doing maintenance on our phone switch tonight at midnight. This work should not be service impacting.
~ Network Engineering
Update: 12:30am Maintenance is complete.
Update: Maintenance complete.
Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. The following services may experience brief outages during the maintenance window:
This post will be updated when the maintenance is complete.
-SOC
Beginning at midnight tonight, the server backing shell.sonic.net will be taken offline for a network upgrade. Downtime should be no more than a few minutes.
–System Operations
Update 6:09pm
At this point we believe we have restored service and contacted all affected customers. If you are still experiencing issues with your fiber service please contact our support team.
Update 11:22am
We have remotely restored service to most of the customers affected by this outage. If you believe you are still affected, please try rebooting the white ONT box. Support will be reaching out to assist with known affected customers shortly.
-Network Operations
We are currently investigating a Residential Fiber outage that affects a sub-set of users in San Francisco. We are actively working to resolve this outage and restore services as soon as possible.
-Network Operations
Customer Support will be closing at 5:00pm Thursday, November 23rd due to the Thanksgiving Holiday, and will re-open Friday, November 24th at 8:00am.
Our 24×7 network operations team will be on call for our enterprise, dedicated circuit, and co-location customers.
UPDATE: Maintenance complete
Tonight 11/20/2017 at 11:45 PM, a small subset of customers in the San Francisco area will experience brief service interruption as Fiber crews perform maintenance on a damaged fiber splice. Expected down time for maintenance is expected to be 1 to 2 hours.
-Sonic Network Operations.
UPDATE: Maintenance complete
Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. The following services may experience brief outages during the maintenance window:
This post will be updated when the maintenance is complete.
-SOC
Tonight on 11/15/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the San Francisco area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update(3:47am) Maintenance is now complete