We have identified a physical network issue in the Inner Richmond, and are planning to enact repairs Wednesday, 2/7/18, at 12:00am PST.
Downtime is anticipated for a small number of customers, ranging from 30 minutes to an hour. If you have any questions, or if your service is not restored after this maintenance window, please give us a call at 1-888-766-4233 at your earliest convenience.
UPDATE:Complete
Tonight at 11:59 pm we will be applying security updates to servers running the following services:
Along with our main website. Potential downtime will be brief.
-SOC
We will be performing updates and maintenance to the Sonic Member Tools at https://members.sonic.net tonight at 11 PM.
Maintenance is expected to last 30 minutes to 1 hour during which time access to the various member services such as bill payment, Graymail, and voice tools accessed through members.sonic.net will be unavailable.
– System Operations
We had a brief phone switch outage today at 3:05. this was caused by a human configuration error. We are reviewing our processes so this does not happen again.
~Network Engineering
Update:
Correction it was 2:05 pm not 3:05pm
This week, we will be performing maintenance on equipment serving small subsets of Fusion DSL customers in multiple locations. The maintenance window will be from midnight to 4am, with expected downtime of around 10 minutes.
Maintenance schedule:
Monday
– San Francisco
– Mill Valley
Tuesday
– Berkeley
– Albany
– Sacramento
– Santa Rosa
Wednesday
– Palo Alto
– Santa Cruz
– San Jose
– Aptos
Thursday
– Fort Bragg
– Ukiah
– Oakland
-Network Operations
Tonight at 12 AM we will be performing maintenance on our phone switch. We do not expect any service impact.
~ Network Engineering
Update: 3:00 AM Maintenance is completed.
Update: Maintenance complete.
We will be applying updates to a number of services, starting at 11pm this evening, January 18th. Customers may experience a brief interruption in some services while work is being performed.
— Joe @ System Operations
Tonight at 12:00 am we will be doing maintenance on our phone switch. We do not expect any service interruptions during the maintenance.
~ Network Engineering
Update: 12:50am Maintenance is completed.
UPDATE: Maintenance complete
Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. Downtime should be limited, and affected services of particular note include:
This post will be updated when the maintenance is complete.
-SOC
We will be updating the firmware to our Pace 5268ac modems over the next few weeks. This will happen Monday through Thursday nights between 12 am and 4 am. There will be 5 to 10 minutes of down time as the modem reboots after the new firmware is installed. We will update this post when we have finished the upgrades, approximately 3 weeks from now.
Thank You
Sonic