Inner Richmond Emergency Fiber Maintenance Scheduled 2/7/18

We have identified a physical network issue in the Inner Richmond, and are planning to enact repairs Wednesday, 2/7/18, at 12:00am PST.

Downtime is anticipated for a small number of customers, ranging from 30 minutes to an hour. If you have any questions, or if your service is not restored after this maintenance window, please give us a call at 1-888-766-4233 at your earliest convenience.

2 comments for “Inner Richmond Emergency Fiber Maintenance Scheduled 2/7/18

  1. Mark
    February 11, 2018 at 1:36 pm

    Since Thursday 8 Feb, my service has been slower. Intermittent disconnects on all of my devices/OS. Now on Sunday 11 February, service is SLOW. Receiving many timeouts on web pages.

  2. Andrew Mayfield
    February 12, 2018 at 9:59 am

    I’m sorry to hear about that Mark. I suggest you reach out to Support to troubleshoot the issue. They can be reached via phone at 888.766.4233 or via email at support@sonic.net

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