Category: Uncategorized

Update: Continued issues with the VPN. Service is fully restored as of this update.

Update: Majority of the maintenance was completed by 1pm, however problems arose during teh updates that caused extended downtime to the VPN service. As of 3am service has been restored.

Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. The following services may experience brief outages during the maintenance window:

• VPN
• Email
• Customer Websites
• Webmail
• Faxline
• Member Tools
• Forums
• Sonic.com
• Wiki
• Fusionbroadband.com

This post will be updated when the maintenance is complete.

-SOC

Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. The following services may experience brief outages during the maintenance window:

• VPN
• FTP
• Customer SQL databases
• Webmail
• Faxline
• Member Tools
• Forums
• Sonic.com
• Wiki
• Fusionbroadband.com

This post will be updated when the maintenance is complete.

-SOC

Update: Maintenance complete.

Tonight at 11:59 pm we will be running a maintenance window to apply updates to servers running Webmail and Customer SQL Databases.  Users may see brief interruptions as services are restarted; We expect the maintenance to be completed within 1 hour.

Update: 12:25 am  Maintenance is completed

At 12:00 am tonight we will be doing maintenance on our phone switch. Access to voice mail, Sonic Communicator and Commportal will be unavailable during the maintenance window. Expect time to complete the maintenance is 30 minutes.

~Network Engineering

A subset of customers in the northern California area may be experiencing issues with their DSL connection.  We are working with our vendor to get the issue resolved.  No ETR at this time.

-Brandon

update(2:08am) Service is no restored.

Tuesday night, starting at midnight, we will be performing maintenance on power facilities serving a subset of fiber subscribers in San Francisco. No customer impact is expected.

-Network Operations

Update(1:04pm) – This maintenance has been moved to tonight, 8/23/2017.

Thursday night, at midnight, we will be proactively replacing hardware serving a subset of Fusion and FlexLink customers in the San Francisco, Alameda, Healdsburg, and Occidental areas. Expected downtime is less than 30 minutes.

-Network Operations

Wednesday night, at midnight, we will be proactively replacing hardware serving a subset of Fusion and FlexLink customers in the Berkeley, Albany, and Santa Cruz areas. Expected downtime is less than 30 minutes.

-Network Operations

Update: This maintenance was completed

Update (1:13AM) The hardware has been replaced, and all services should now be restored.

Tonight at 10:00PM we experienced a hardware failure resulting in downtime for a subset of Fusion Fiber customers in Brentwood. We have dispatched a technician to replace the failed hardware, and the current ETR is 1:15AM. We apologize for the downtime and are actively working to restore service ASAP.

-Network Engineering

We will be performing maintenance on our enterprise faxing service tomorrow morning, August 11th at 7 am. We are expecting down time to be 30 to 60 minutes.

~ Network Engineering

Update: 8:35am Maintenance is complete service is up and running.