Around 8:04pm Sonic experienced an NTP attack to our data center – taking down connectivity to services hosted within. We have put in place measures to prevent the attack from happening further and service stability has been restored.
-Network Engineering
Update (12:59AM): Maintenance is complete. Due to some unexpected complications, customers may have experienced interruptions in voice service between 12:08 and 12:13AM.
Today at 4:26PM we experienced an equipment failure upstream of our core voice network. This device is redundant so customer impact for this event should have been minimal. Tonight beginning at midnight we will be replacing this hardware. We do not expect this to cause any downtime.
-Network Engineering
Update: SMS support services have been restored, and a root cause of the failure has been identified and is being investigated.
Sonic Operations is currently investigating an outage involving the SMS support system.
While SMS support is offline, please call in for support at (888) 766-4233.
An update will be posted when this issue is resolved.
Tonight, Wednesday December 7th at 11:59 PM we will be upgrading webmail. The downtime is expected to last no longer than 30 minutes.
This is a minor maintenance release and shouldn’t affect any functionality or appearance. During the maintenance, POP and IMAP will still be usable, and Webmail Beta can still be used to access mail.
Update: 12:15 AM. Maintenance is complete. Please report any issues here or by contacting support.
Sonic will be closing early on Friday 12/9/2016, at 6pm, rather than the usual 10pm for our annual staff holiday party. We will be open again on Saturday 12/10/16 during our normal working hours of 8am through 10pm. Our 24 hr. Network Operations center will still have staff on call for our Enterprise, dedicated circuit, and colocation customers.
Update: This maintenance is complete.
Tonight at 11:59pm we will be performing updates to several systems; Impacted customer facing services will include mail, member tools, ipv6 tunnels, sql databases, custom hosting, and vpn services. The maintenance should be completed within 2 hours. Thank you.
Our systems experienced a glitch in how we calculated disk usage for customers between November 29th and 30th. We have corrected the error, and no action is needed to ensure that you are billed correctly for the month. Some customers received an email (in error) notification that disk usage was over quota. We apologize for any confusion this has caused and have taken steps to ensure the same glitch does not happen again.
To view your account’s current disk usage, please visit our Member Tools page and go to Account -> Resource Usage -> Current Disk Usage.
— Joe @ System Operations
Tonight, starting at midnight, we will be performing maintenance on equipment serving our Northern California Telecom network. No downtime is expected, however some customers may experience brief periods of routing instability.
Update(11:11pm): Maintenance postponed until tomorrow night at midnight
Update(12/1 4:51am): Maintenance is now complete. An equipment failure during this maintenance caused a disruption of service for customers with Fiber SSE services.
-Tomoc
Update: Maintenance complete.
Beginning at 11:59PM tonight we will be conducting updates and maintenance to the Sonic OpenVPN server. Expected downtime is approximately 30 minutes.
-Mike E, Sonic System Operations
UPDATE: Our CA has reissued our certificates, and they have been installed.
The Extended Validation (EV) certificates we installed last week have blocked a small, but significant, subset of users from accessing our websites due to the use of Elliptic Curve Cryptography (ECC). In most cases, using Firefox instead of IE, Safari or Chrome resolves the problem. We recognize this isn’t always and acceptable solution and have asked the Certificate Authority (CA) to reissue the certs using RSA and will install them as they become available. However, we strongly encourage customers using Windows XP or old version of OSX to upgrade their operating systems to a modern supported version. Using an old unsupported browser from an old unsupported operating system is a “Bad Idea.” It is also exceedingly likely that future steps taken to ensure the privacy and security of our customers at large will cause similar issues for these old systems.