Category: Uncategorized

Update: The certificate for sonic.com is still pending, otherwise all our EV certificates have been updated.

Tonight we are replacing our Extended Verification certificates to reflect the change from Sonic.net to our Sonic. brand.  This changes the content of the Extended Validation (EV) ‘Green Bar’ to as shown below.  Sonic. websites that ask for your username and password will always use an EV Cert belonging to “Sonic (Sonic.net, Inc.) [US]” moving forward.  Checking for this before logging in can help protect you from being the victim of a phishing attack directed at Sonic. users.

Current bar:

New bar:

-SOC

Update: Service is restored.

Call statistics and reporting is currently offline for maintenance related to our earlier work on the server. Until service is restored call records will not available via Member Tools. We should have the server back online shortly and will update this status post at that time. Thank you

Update: Maintenance complete.

Tonight at 11:59pm we will be performing updates to several systems; Impacted customer facing services will include mail, member tools, ipv6 tunnels, customer hosting, and vpn services.  The maintenance should be completed within 2 hours. Thank you.

• Dexter K – Sonic System Operations

Service was restored at 2:00pm PST.

We are currently troubleshooting a network outage for the Jasper Building at 45 Lansing in San Francisco. The issue is still being investigated and we will update this message once we have an ETR.

Michael

This morning at 8am PST we experienced a DDOS that affected services served out of our Santa Rosa datacenter. The DDOS was blocked at our network edge by 8:12am PST and all services where restored.

Michael

A Massive denial of service attack on a Dyn, a large DNS service provider, has been affecting many large sites this morning.  This includes parts of Amazon’s infrastructure, Twitter, Reddit, Spotify along with many smaller properties.  This attack results in errors like “Server not found” or “Host not found” in web browsers and other applications.  For a more detailed account, please see https://www.wired.com/2016/10/internet-outage-ddos-dns-dyn/ or https://krebsonsecurity.com/2016/10/ddos-on-dyn-impacts-twitter-spotify-reddit/ and note, this affects more than just the East Coast.

Update: This maintenance is complete.

On Wed, October 12th, beginning at 11:59pm we will be performing maintenance on sonic.com.  The maintenance is expected around 15 minutes, during which time access to sonic.com will be interrupted.

-Dexter K, Sonic System Operations

Today, October 12, starting at 1:30pm, core equipment serving Legacy DSL experienced a failure. We are working to resolve service as quickly as possible and will provide updates as they become available.

Update(3:02pm): All services restored. This outage was caused by malicious BGP traffic from outside our network and we have taken steps to protect our network against any future attacks of this nature.

-Tomoc

Update: Maintenance was completed at 2:30am.

Starting tonight at 11:59pm, SOC will be running system updates. The following services may experience brief interruptions:

• Web hosting
• IMAP/POP3/SMTP
• IPv6 Tunnels

SOC

Tomorrow October 7th we will be moving all our non-roaming numbers to Sonic’s phone switch. This should be a seamless transition and the current number will not change.

-Network Engineering

Update: 11:58am This is now completed.