Update: This maintenance is now complete.
Update: This maintenance is being pushed out one day to Wednesday, August 31st at 11:59pm.
On Tuesday, August 30th, beginning at 11:59pm we will be migrating the customer hosting MySQL database(s) to a new server. Â The maintenance is expected to take up to 1 hour during which time access to the custsql servers will be interrupted.
-Dexter K, Sonic System Operations
Tonight, August 4, starting at 11:59pm, we will be performing maintenance on equipment serving a subset of Fusion and FlexLink subscribers in Healdsburg and San Francisco. Expected downtime is 15 minutes.
Update(12:31am): Maintenance complete
-Tomoc
UPDATE: Maintenance complete.
Starting at 11:59pm SOC will be running system updates. The following services may experience brief interruptions:
Interruptions to individual services will be brief, and the Maintenance window is expected to last until 1am.
-Grant and SOC
On Wednesday, August 3rd at approximately 11:59 PM we will be performing upgrades on webmail.sonic.net. The upgrades will take approximately 30-45 minutes to complete during which time webmail will be unavailable. IMAP/POP/SMTP will not be affected and legacy-webmail can still be used during that time.
These are primarily maintenance fixes which include updating Roundcube to the latest version.
-SOC
Update: 2016/08/04 @ 12:22 AM
Maintenance has completed.
UPDATE (07/22/16 2:30PM): We have been dealing with a sporadic attack towards value hosting customers during the last two days. Value hosting services were restored at approximately 10PM last night. These attacks also affected colocation services, and NOC has taken steps to reduce the impact if another denial of service attack occurs.
UPDATE: NOC is currently blocking parked.sonic.net on our network edge, since this is the destination of the attack. This is resulting in reachability issue for customers with the value hosting service, and we are reviewing other options.
Our web cluster is currently experiencing a denial of service attack. Stability may fluctuate while Operation mitigates the attack.
SOC
Recently senders using a google.com address began receiving bounce messages when sending to sonic.net users. This was due to an erroneous configuration on our end, and the problem has been resolved.
SOC
Starting at 1:30 pm we experienced a service outage for a large segment of our shared hosting cluster. Services have been restored, and operations is investigating the cause of the issue.
Grant and SOC
UPDATE: Maintenance complete.
Starting at 11:59pm SOC will be running system updates. The following services may experience brief interruptions:
Interruptions to individual services will be brief, and the Maintenance window is expected to last until 1am.
-Grant and SOC
We had a piece of equipment fail in the Airport Business Park area. Â This should only be affecting a small subset of people. Â ETR is 45 minutes.
-Brandon
update 10:05am – We are still working to get the few people restored. Â We should have the work complete in the next 15-20 minutes.
update 10:20am – Service is now restored.
Tonight, June 23, starting at 11:59pm, we will be performing network upgrades to infrastructure serving the Santa Rosa Airport Business Park. Expected downtime is 45 minutes.
Update(5:17pm): Maintenance has been postponed for this coming Monday, June 27.
-Tomoc