Update (12/3/20) 1:25AM: This work has been successfully completed.
On 12/02/2020 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in SF Excelsior and Outer Mission districts. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update (12/2/20) 1:55AM: This work is now complete.
Tonight (12/1) at 11:59PM, we will be performing maintenance on core routing equipment that is part of our bay area ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update 11/20/2020 1:07 PM: Maintenance successfully completed.
On 11/19/2020 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Petaluma. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update 11/17/2020 10:40 PM: This maintenance has been canceled.
On 11/17/2020 at 11:59PM, we will be performing maintenance on hardware serving Fusion Fiber customers in Burlingame. We expect this work to be non-intrusive to customer traffic. The maintenance window is 4 hours.
-Network Engineering
Update(1:40AM): Maintenance is now complete.
Tonight night (9/23) at 11:59PM , we will be performing additional maintenance on core routing equipment that is part of the far north (Mendocino) ring along with work on the Napa portion of our north bay ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
Update(2:55AM): Maintenance is now complete.
Tonight night (9/22) at 11:59PM , we will be performing additional maintenance on core routing equipment that is part of our east bay ring along with work on our far north (Mendocino) ring. We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
Update(1:10AM): Maintenance successfully completed.
Tomorrow (9/17/20) at 11:59PM we will be performing maintenance on core network hardware in our Santa Rosa data-center. We expect this maintenance to be non-intrusive, but has the potential to impact a wide range of enterprise and Sonic hosted services. The maintenance window will be 4 hours.
– Network Engineering
Update(12:30am): Maintenance successfully completed.
Tonight (9/14/20) starting at 11:59pm, we will be performing maintenance on equipment serving the core of the Sonic network. No customer connectivity interruption is expected. This maintenance window is 4 hours.
-Network Engineering
Update(2:53AM): Maintenance complete.
Tomorrow (7/9) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. This will involve approximately 40 minutes of downtime for our Fiber DIA SSE customers. The maintenance window is 4 hours.
-Network Engineering
Due to changing geographic area code overlays, we will be updating our Fusion Voice Service. On 4/22/2020 at 2pm, our voice service platform will be updated to require 10-digit dialing in the following area codes:
213 – Los Angeles
279 – Sacramento
916 – Sacramento
341 – East Bay
510 – Oakland
661 – Kern County, Tulare County, Santa Barbara County
If you have any stored numbers (speed dial, etc..) please remember to update these to include the intended area code at your earliest convenience.
Note: Three digit and emergency service numbers, such as 911, do not require an area code.
-Sonic Support