Update: 3:55 AM Maintenance is complete.
Monday morning Nov. 20th at 2:00 AM, we will be pushing updates to a small subset of Sonic fiber customers in Oakland. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4:00 AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Tonight on October 23rd, 2023, we installed updates to our forums software on https://forums.sonic.net/. In addition to the forum and backend software upgrades, our forum style (appearance) also got minor updates.
The default style for all forum accounts was set to the new theme as part of the upgrade. If you wish to change back to the forum default, go to the user control panel and change your board style to prosilver at https://forums.sonic.net/ucp.php?i=174.
Update: 4:00AM: This maintenance is now complete.
Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Update: 4:30AM: Maintenance was completed by 4am but we were slow to update this due to running some final checks.
Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Update: 3:45AM: This maintenance is now complete.
Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Update: 4:00AM: This maintenance is now complete.
Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Update: 4:00AM: This maintenance is now complete.
Tonight (6/13/23) at 11:59pm, we will be pushing updates to a subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Update: 1:50AM: This maintenance is now complete.
Tonight at 11:59pm, we will be pushing updates to another subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Update: 2:08AM: This maintenance is now complete.
Tonight at 11:59pm, we will be pushing updates to a subset of Northern California Sonic fiber customers served by AdTran 622V ONTs. Expected service interruption will be 5-10 minutes as the ONTs reboot to load their new firmware. The maintenance window is until 4AM. An update to this MOTD will be provided when the work is completed.
-Network Engineering
Update (2:10AM) – Maintenance is now complete. A subset of enterprise customers faced extended downtime due to an issue we caught and resolved just before 2am. All customer circuits impacted by tonight’s work should be fully operational at this point.
Tomorrow (5/3/2023) at 11:59pm we will be performing maintenance on equipment serving our Sebastopol fiber network. This will impact all residential fiber customers. Enterprise customers have already been directly contacted if this affects them. This maintenance window is 4 hours with expected downtime of 30 minutes.
-Network Engineering