Update: All work is complete.
Tonight, February 17th, at 11:59pm, we will be replacing a redundant network switch feeding our database and hosting servers. We do not anticipate any interruption to service, but there may be delays as connections are transitioned over.
— Joe and the Sonic SOC
Update: All work is complete.
Tonight, August 27th, starting at 11:59pm, we will be performing updates on equipment serving a subset of Legacy DSL subscribers in the Los Angeles area. Expected downtime is 15 minutes.
– Joe @ System Operations
This maintenance is now complete. Everything should be functioning as normal.
Tonight (6-17-14) beginning at 8:00 pm we will be performing maintenance on our cdr server. Expected downtime is approximately 4 hours. During this time call detail records will be unavailable to view via our member tools.
-William
Update: 6/18/2014 1:45AM – This maintenance is now complete. Users may have noticed slight (sub 5%) packet loss for brief instances during this migration, but things should be back to normal now.
Tomorrow night (6/17/2014) beginning at 11:59PM PDT, we will be migrating traffic to newly upgraded portions of our Bay Area network. This covers all Fusion and Flexlink customers in the Bay area. No customer impact is expected during this maintenance.
-Tim J.
Update:
All work is complete as of 1:00am on Wednesday, April 9th.
Tonight, April 8th, at 11:59pm, System Operations will be updating and rebooting several systems, including load balancers. This may cause a brief interruption in any web-based services and mail.
— Joe and the SOC
Update: All work is complete as of 12:30am on March 16th.
Tonight, March 15th, at 11:59pm, Operations will be performing emergency maintenance on the database cluster to replace a suspected defective part. During this time, any web-based services such as Member Tools will be unavailable. Estimated time for repairs is no more than 30 minutes.
— Joe and the SOC
UPDATE: All work is complete.
Tonight at 11:59pm we will be preforming updates on several system clusters. Â Impacted services include Member Tools, Webmail, mySQL databases, and customer sites. The downtime for each system is expected to be very brief.
Grant K.
System Operations
Tonight, at 12:00AM, we will migrate “mail.sonic.net” to a new cluster. Â Users may be unable to send mail through mail.sonic.net during the migration which is expected to take 10-15 minutes to complete. Â There’s no new exciting features to tout, just a fresh OS and faster modern hardware.
In other news, our MX server cluster now supports SSL encryption for inbound connections.  This allows the session between the connecting server and our’s to be fully encrypted preventing messages from being available “on the wire” in clear text.  Our outbound servers have supported this kind of encryption when sending mail to destinations that support it for more than a decade.  At this time it looks like approximately 15-20% of inbound email is encrypted in transit.
-Kelsey
Update: Â Wed Nov 13 00:48:37 PST 2013, the upgrades are finished and went over as planned.