Update(2:53AM): Maintenance complete.
Tomorrow (7/9) starting at 11:59PM we will be performing maintenance on core routers serving our Los Angeles network. This will involve approximately 40 minutes of downtime for our Fiber DIA SSE customers. The maintenance window is 4 hours.
-Network Engineering
Due to changing geographic area code overlays, we will be updating our Fusion Voice Service. On 4/22/2020 at 2pm, our voice service platform will be updated to require 10-digit dialing in the following area codes:
213 – Los Angeles
279 – Sacramento
916 – Sacramento
341 – East Bay
510 – Oakland
661 – Kern County, Tulare County, Santa Barbara County
If you have any stored numbers (speed dial, etc..) please remember to update these to include the intended area code at your earliest convenience.
Note: Three digit and emergency service numbers, such as 911, do not require an area code.
-Sonic Support
Update(1:50AM) Maintenance ran long due to unforeseen hardware issues, but all work has been been successfully completed.
Wednesday, January 8, starting at 11:59pm, we will be performing maintenance on core equipment in our Santa Rosa HQ Data Center. Minimal customer impact is expected, with brief periods of routing instability towards some Sonic services, such as web-hosting, email and Member Tools. This maintenance window is 4 hours.
-Network Engineering
Update(1:20AM) All work for tonight has successfully concluded.
Tuesday, January 7, starting at 11:59pm, we will be performing maintenance on core equipment in our Santa Rosa HQ Data Center. Minimal customer impact is expected, with brief periods of routing instability towards some Sonic services, such as web-hosting, email and Member Tools. This maintenance window is 4 hours.
-Network Engineering
Update(12:30AM): Maintenance has been successfully completed.
Tomorrow, (11/5/19) at 11:59PM, we will be performing upgrades on equipment serving enterprise fiber customers in the the Northpoint/Corporate Center business park. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of fewer than 30 minutes. An update will be provided on the completion of our work.
-Network Engineering
Update(12:55am) All maintenance successfully completed.
Tomorrow (10/15/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Sunset District of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our maintenance.
-Network Engineering
Update(1:10am) All maintenance successfully completed.
Tonight, (10/14/19) at 11:59PM, we will be performing upgrades on equipment serving our residential and enterprise fiber customers in the city of Brentwood. Connectivity will be impacted for all customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of around 30 minutes. An update will be provided on the completion of our maintenance.
-Network Operations
Update (1:00AM): Maintenance successfully completed. Customer impact should have been limited to approximately 30 minutes.
Tomorrow (9/17/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Richmond district of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our work.
Update(2:00am): Maintenance is successfully completed. All impacted customers should be fully operational.
Tomorrow (7/16/19) at 11:59PM, we will be performing upgrades on equipment serving residential and enterprise fiber customers in the Sunset district of San Francisco. Connectivity will be impacted for a subset of customers during the course of this work. Our maintenance window will commence until 4:00AM, but we expect actual customer downtime of less than 60 minutes. An update will be provided on the completion of our work.
-Network Engineering
Update: Maintenance complete.
The System Operations team will be applying security updates to several servers tonight from 10pm to midnight.
This may result in temporary issues reaching Webmail, Member Tools, and the Forums. We will post an update when work is complete.
— Joe M