Tonight (Thursday 12/20/18) at 11:59PM, we will be performing another round of intrusive maintenance on hardware serving Sonic Fusion and Flexlink customers in downtown Oakland. Customer connectivity will be impacted for the duration of this work. The maintenance window will last until 3AM, but we expect work to conclude much sooner.
-Network Engineering
Tonight at 11:59 PM the Sonic Member Tools (https://members.sonic.net/) will be unavailable for a brief period of time while software upgrades are installed.
The maintenance window is 1 hour, but we expect no more than 20 minutes of down time. During this time, functions such as bill pay, Graymail management, and voice tools will be unavailable.
Update: Maintenance completed at 12:15 AM with no down time.
-System Operations
Voicemail messages on our fusion voices platform experienced a delay in delivery today between 9am and 2pm. This was due to a problem that arose during a hardware and software upgrade on the servers which host the service. We have rolled back our upgrades for the time being while we diagnose the problem further. All delayed messages have been delivered and the service is currently functioning normally.
Update: Further voicemail service interruptions have been narrowed down to issues with a text to speech module in the voicemail platform. Service should be stable.
Update: Unfortunately, a second issue with the new platform caused some voicemails to be queued and not delivered again over the weekend. All of the queued messages have been delivered now. While we investigate and resolve the underlying issue we’re also adding additional monitoring to ensure that should it happen again it doesn’t go unnoticed. We’re sorry for any trouble this may have caused, prompt delivery of voicemail message is obviously very important.
-SOC
Next Week, 12/4/2017 at midnight we will be upgrading equipment serving Fusion Fiber customers in the Brentwood area. Expected customer downtime is around 30 minutes while the equipment upgrades and reboots. The maintenance window will be 3 hours.
-Network Engineering
Update(1:11am) This maintenance is now complete
Next week, 12/5/2017 through 12/7/2017 starting at 11:59pm, Sonic will be upgrading equipment serving Fusion Fiber customers throughout the San Francisco area. Expected customer downtime is 30 minutes while the equipment reboots. The maintenance window will be 5 hours for each night.
-Network Engineering
Tonight, 11/14 at midnight we will be upgrading equipment serving Fusion Fiber customers in the Sebastopol area. Expected customer downtime is around 30 minutes while the equipment upgrades and reboots. The maintenance window will be 2.
-Network Engineering
Update(12:30am) Maintenance is now complete
Thursday, 11/7/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the San Francisco area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update(4:02am) – Maintenance is now complete
Update (2:29AM) Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Concord and Fairfield. Expected downtime for this operation can be up to 2 hours, but is typically less than 15 minutes for most customers.
-Network Engineering
Update (12:22AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Saint Helena. Expected downtime for this operation can be up to 2 hours, but is typically less than 15 minutes for most customers.
-Network Engineering
Update (2:45AM): Maintenance complete.
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Vallejo and Napa. Expected downtime for this operation can be up to 2 hours, but is typically less than 15 minutes for most customers.
-Network Engineering