Update(2:33AM): Maintenance is now complete. A small subset of customers may have experienced interruption in voice service during the maintenance.
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion Fiber customers in the Richmond District of San Francisco. Expected downtime for this operation is about 5 minutes.
-Network Engineering
Update (1:42AM): Maintenance complete.
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion Fiber customers in the Sunset District of San Francisco. Expected downtime for this operation is about 5 minutes.
-Network Engineering
Starting on Monday, February 13, we will be performing maintenance on equipment serving Fusion Fiber customers around the greater Bay Area. This maintenance will be over the course of the week and will affect the following areas:
Monday: Sebastopol
Tuesday and Wednesday: San Francisco
Thursday: Brentwood
Maintenance will begin at midnight and expected customer downtime is 15 minutes.
Update(4:49am): Maintenance is complete, however a small subset of customers experienced an equipment failure during the upgrade. Affected customers can expect our support department to reach out in the morning to assist in restoring service.
Update(2/16 6:00am): Maintenance is now complete for the San Francisco area. Some customer ONTs may require a powercycle to restore service. Customers in this state can expect a call from our support department in the morning to assist in restoring service.
Update(2/16 5:18pm): Brentwood maintenance has been postponed.
-Tomoc and Brandon
Update (12:42AM): Maitenance complete.
Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in San Francisco. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers. This maintenance will not affect any Fusion Fiber customers.
-Network Engineering
Update (1:56AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Petaluma. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Update (1:13AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Ukiah. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Tonight, beginning at midnight, we will be performing maintenance on Sonic Switched Ethernet circuits. The maintenance window for this procedure is 1 hour. No customer downtime is expected.
– Network Engineering
Beginning tonight at midnight, we will be performing maintenance on core network equipment in Healdsburg, CA. Although end to end connectivity should not be affected, customers may experience a brief period of routing instability. This maintenance is expected to last about 15 minutes.
– Network Engineering
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and FlexLink customers in Mendocino and Fort Bragg. Expected downtime is less than 30 minutes.
-Michael
Tonight, July 7, starting at 11:59pm, we will be performing maintenance on core equipment in the Brentwood and San Rafael areas. Although end to end connectivity should not be affected, customers may experience a brief period of routing instability.
Update(3:10am): Maintenance complete
-Michael