Category: Voice

cdr maintenance

This maintenance is now complete. Everything should be functioning as normal.

Tonight (6-17-14) beginning at 8:00 pm we will be performing maintenance on our cdr server. Expected downtime is approximately 4 hours. During this time call detail records will be unavailable to view via our member tools.

-William

Non-Intrusive Voice Network Maintanence

5/20/2014 – 12:27AM PDT – This maintenance is now complete.

Tonight beginning at 11:59PM PDT we will be performing a software upgrade on equipment serving voice customers throughout our network. No customer impact is expected from this upgrade.

-Tim J.

Non-intrusive Voice Maintenance

Tonight (4/22/2014) beginning at 11:59PM PDT we will begin performing a software upgrade on portions of our voice network in Santa Rosa. No customer service impact is expected from this.

-Tim J.

System updates

UPDATE: All work is complete.

 

Tonight at 11:59pm we will be preforming updates on several system clusters.  Impacted services include Member Tools, Webmail, mySQL databases, and customer sites. The downtime for each system is expected to be very brief.

 

Grant K.

System Operations

Non-intrusive Voice Maintenance

Tonight starting at 11:59PM we will be finishing a software upgrade on portions of our voice network in Santa Rosa. No customer impact is expected from this maintenance.

-Tim J.

Sonic Telecom Inbound Calling Issue

We are presently experiencing an inbound calling issue impacting customers on the Sonic telecom network. We are working to identify the cause of problem and repair said issue. Further update will be provided upon resolution.

-Sonic NOC

 

Update: As of 12:30 pm today the issue with inbound calls to Sonic telecom network should be resolved.

-Sonic NOC

Fusion billing error

For a subset of Sonic.net Fusion and business voice customers who were billed on January 5th 2014, Federal Universal Service and State 911 tax amounts were computed in error. Credits have been applied to all affected customer accounts.

-Dane

Non-intrusive Voice Maintenance

1/1/2014 12:21AM PST – This maintenance is now complete.

Tonight at 11:59PM PST we will be performing a software upgrade of core voice equipment in Santa Rosa. No service impact is expected with this upgrade.

-Tim J

Sonic Telecom Transient Outbound Calling Issue

Customers on the Sonic Telecom voice network may have experienced transient calling issues to multiple destinations starting at approximately 3:39PM this afternoon. This issue lasted for a duration of around 14 minutes.  At no time was 911 access impacted for our customers. We are presently investigating the cause of the outage and escalating with our vendors for the suspected hardware.

-Sonic NOC