Category: Voice

Berkeley – Fusion/FlexLink Intrusive Maintenance

1:42AM Update: This maintenance is now complete. We encountered some complications during the upgrade and a portion customers in Berkeley experienced longer downtime than anticipated. We apologize for the inconvenience this may have caused.

Beginning tonight at midnight, we will be performing maintenance on equipment serving a subset of Fusion and FlexLink customers in Berkeley. Expected downtime is about 15 minutes.

-Michael

Palo Alto – Fusion/FlexLink Emergency Maintenance

Update 12:45AM : This maintenance is now complete

Beginning tonight at midnight, we will be performing emergency maintenance on equipment serving a very small subset of Fusion and FlexLink customers in the Palo Alto area. Expected downtime is less than 15 minutes.

-Michael and Andrew

Half Moon Bay/Moss Beach – Fusion/FlexLink Outage

Update: All services should now be restored. Cable repair was completed as of 5PM today.

3:22PM Update: This fiber issue is also affecting our connectivity to the Moss Beach area.

3:04PM Update: Our carrier has localized the issue to a bad fiber cable between San Mateo and Half Moon Bay. They have a construction crew on site, but there is no ETR at this time. We will update as soon as we have more information.

Starting at 8:00AM today we began experiencing an outage affecting Sonic customers in Half Moon Bay, CA. We are currently working with our carrier to resolve this issue, and we will update as soon as we have more information.

We apologize for the downtime.

-Michael

San Francisco – Fusion Voice Outage

This morning, a small subset of Fusion customers in San Francisco lost voice services due to a complication related to our network maintenance. All services should be restored as of 11:15AM. We apologize for the downtime.

-Michael

Non Intrusive Voice Maintenance

Beginning tonight at Midnight, we will be rebooting a back-up part of our phone switch.  This will have no impact on voice and should take around 10 minutes to complete.

Thanks – Brandon

 

Work has now been completed

-Brandon

Fusion Voice Outage

Update:(7:25AM): Fiber splicers worked thru the night to complete repair of the damaged cable.  All inbound calling issues caused by this outage should be resolved. Please contact support if you continue to experience any problems.

Update: (9:15PM): Fiber splicers are on site excavating the damaged cable. We do not yet have an ETR as the extent of damage is yet to be fully determined.

Update: (6:24PM): This outage was caused by a fiber cut in one of our upstream voice providers’ network. This outage is affecting some dial-up, Fusion, and FlexLink calls. We will continue to provide updates as they become available.

Update: (6:15PM): We also believe that some dial-up users may be having issues with that service as well. We are still investigating the voice problems.

We are receiving reports of some Fusion users having trouble with calls inbound to their lines. We are investigating these reports with our upstream provider and will update this message when we have more information.

– NOC