San Francisco – Fusion and Flexlink network instability

Update: As of 11:05PM we believe we have identified and mitigated a router bug causing the issue.  We will troubleshoot further with our vendor to ensure the situation does not repeat.

Starting around 6:30PM this evening, a subset of business and residential copper served customers in San Francisco may be seeing short bursts of packet loss approximately every 30 minutes.  We are currently working to diagnose the cause and will provide update upon resolution.

-Network Engineering

EV SSL Certificate Updates

Tonight at 11:59 pm we will be updating our EV SSL certificates. After the update is complete, our extended verification “Green Bar” will change from Sonic (Sonic.net, INC) to Sonic (Sonic.net, LLC).

-SOC

Commportal Maintenance

Update: Maintenance complete.

This evening at 10pm we will be performing maintenance on our Commportal services. Any interruptions are expected to be brief, and this post will be updated once maintenance is complete.

-Sonic Operations

Commportal Maintenance

Update: Maintenance is complete for this evening, though an additional maintenance window is planned and will be announced later this week.

 

This evening at 10pm we will be performing maintenance on our Commportal services, and during this maintenance users may see interruptions. Maintenance is expected to be brief and we will update this post when it is complete.

 

-Sonic Operations

Mail.sonic.net SSL certificate update

Tonight at 11:59pm we will be renewing and updating the SSL certificate for mail.sonic.net. This should cause no interruption to service, however mail clients may require you to accept the new certificate when sending mail the first time after the update.

 

-SOC

Phone switch maintenance

Tonight at 11:59 we will be performing maintenance on our phone switch. The expected maintenance window is 4 hours with no service interruptions.

 

~Network Engineering

Update: 3:10 AM Maintenance completed

 

Fusion Fiber Maintenance – Richmond District San Francisco

Update: Maintenance was completed at 2:00AM (10/26/18).

Tonight (10/25/18) at 11:59PM we will performing intrusive maintenance on another subset of Fusion Fiber customers located in San Francisco’s Richmond District. Approximate expected customer downtime is 30 minutes. An update to this MOTD will be provided when all customer connectivity has been restored.

Maintenance on commportal.sonic.net

Tonight, starting at 11:59 PM, we will be updating the user interface to commportal.sonic.net

to fix a couple of issues that were discovered. The maintenance window for this operation is 2 hours.

The site will be unavailable for around 15 minutes during this time period.

 

~Network Engineering

 

Update: 12:25 AM Maintenance is completed.

Updating commportal.sonic.net

Tonight, starting at 11:59 PM, we will be updating the user interface to commportal.sonic.net. The maintenance window for this operation is 2 hours. The site will be unavailable for around 15 minutes during this time period.

 

~Network Engineering

 

1:00 AM, Maintenance is completed