Update: Maintenance was completed at 2:00AM (10/26/18).
Tonight (10/25/18) at 11:59PM we will performing intrusive maintenance on another subset of Fusion Fiber customers located in San Francisco’s Richmond District. Approximate expected customer downtime is 30 minutes. An update to this MOTD will be provided when all customer connectivity has been restored.
Tonight, starting at 11:59 PM, we will be updating the user interface to commportal.sonic.net
to fix a couple of issues that were discovered. The maintenance window for this operation is 2 hours.
The site will be unavailable for around 15 minutes during this time period.
~Network Engineering
Update: 12:25 AM Maintenance is completed.
Tonight, starting at 11:59 PM, we will be updating the user interface to commportal.sonic.net. The maintenance window for this operation is 2 hours. The site will be unavailable for around 15 minutes during this time period.
~Network Engineering
1:00 AM, Maintenance is completed
As of 6:50 PM on 10/21, a small subset of Fiber customers in San Francisco are down. Our engineering team is working to restore connectivity as quickly as possible and will update as more details become available. We apologize for any inconvenience.
Update(6:51AM): Crews have identified cable damage and have determined that replacing the cable will be required. Unfortunately, this will require taking additional subscribers offline for a portion of the repair. This MOTD will be updated when we have expected downtime for those subscribers, as well as an ETR for those currently affected.
Update(9:02AM)Work has begun on repair. With the removal and replacement of damaged cabling we hope to have the first round of repairs done by 3pm
Update(1:21PM) New estimated time of repair is 4pm.
Update(4:14pm) Repairs have been completed. If you are still experiencing any issues please contact Support.
Update: Maintenance complete.
Tonight at 11:59pm we will be performing maintenance to systems including Members Tools, Webmail, Forums, and the VPN server. Individual system downtime should be brief and we expect to complete the maintenance within 2 hours. – Sonic System Operations
Update: Maintenance was completed at 1:45AM (10/19/18).
Thursday (10/18/18) at 11:59PM we will performing intrusive maintenance on another subset of Fusion Fiber customers located in San Francisco’s Richmond District. Approximate expected customer downtime is 30 minutes. An update to this MOTD will be provided when all customer connectivity has been restored.
-Network Engineering
Today around 12:03AM, we had to perform an emergency maintenance in Sebastopol affecting Fusion DSL and Flexlink users. Customer impact was about 2 minutes downtime.
– Network Engineering
The bulk of voice service was restored at 5:15 PM when an emergency repair was engineered by our team. It was determined additional manual intervention was necessary to restore voice for a small subset of customers, which we expect to be complete by 7:00PM.
At approximately 3:15 today, our support began getting reports of Fusion Fiber customers in the Mission reporting voice services down. We are working to restore connectivity as quickly as possible and will update as more details become available.
-Network Engineering
Update: Maintenance complete.
This evening at 11:59pm we will be performing updates to several systems including custom hosting servers, openVPN, webmail, etc. Individual system downtime will be brief and we expect to complete the maintenance within 2 hours.
Update: Maintenance was completed at 3:30AM 10/12/2018.
Thursday (10/11/18) night at 11:59PM we will performing intrusive maintenance on a subset of Fusion Fiber customers located in San Francisco’s Richmond District. Approximate expected customer downtime is 30 minutes. An update to this MOTD will be provided when all customer connectivity has been restored.
-Network Engineering