UPDATE: This upgrade has been postponed
Tonight at 11:59pm we will be upgrading our POP3 and IMAP servers to a new software release. There may be brief service interruptions while the updates are rolled out.
-SOC
San Francisco and South Bay – Fusion DSL and FlexLink Intrusive Maintenance
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Fusion DSL and FlexLink customers in San Francisco and the South Bay. Expected down time is approximately 30 minutes. The maintenance window is 6 hours.
Update3: Maintenance is done, but some equipment in San Francisco and Santa Cruz failed. We’re dispatching out to get the equipment replaced.
Update2: This maintenance will be done tonight(9/23/18) starting at 11:59pm. The maintenance window is 6 hours.
Update: This maintenance has been cancelled
– Network Engineering
Brentwood Fiber Outage
Around 5:30PM today, routine network configuration on equipment serving Brentwood triggered a router bug that broke customer connectivity. Our support staff quickly alerted network engineering and we were able to revert the configuration and restore service. The NOC will in investigate the exact cause of the issue and take steps too prevent it’s recurrence.
-Network Engineering
North Bay and East Bay – Fusion DSL and FlexLink Intrusive Maintenance
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Fusion DSL and FlexLink customers in the North Bay and East Bay. Expected down time is approximately 30 minutes. The maintenance window is 6 hours.
Update 5:59 AM: This maintenance is now complete.
– Network Engineering
East Bay – Fusion and FlexLink Intrusive Maintenance
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Fusion and FlexLink customers in the East Bay. Expected down time is approximately 30 minutes. The maintenance window is 6 hours.
Update 5:55 AM: This maintenance is now complete.
– Network Engineering
Speedtest Outage
We have received reports that the Sonic Speedtest site is throwing an error message. Ops is investigating and will update this post when the problem has been resolved.
Update:Â We have isolated the issue to an outage with an upstream provider and are working with them to resolve that outage. A final update will be provided once the issues are resolved.
Update: The issue was resolved overnight by our upstream provider. We apologize for any inconvenience.
Brentwood Maintenance
Tonight at 11:59PM we are performing maintenance on aggregation gear serving our Brentwood fiber network. Customer impact should be minimal, but users may experience a few minutes of downtime. The maintenance window is expected too complete by 1AM.
-Network Engineering
North Bay and East Bay – Fusion and FlexLink Intrusive Maintenance
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Fusion and FlexLink customers in the North Bay and East Bay. Expected down time is approximately 30 minutes. The maintenance window is 6 hours.
Update 6.03 AM: This maintenance is now complete.
– Network Engineering
Datacenter Outage
Beginning at around 1:40AM this morning we experienced a period of routing instability on the backbone network feeding our Santa Rosa headquarters. Customers collocated in our datacenter along with Sonic member services may have experienced reachability issues for around 1 hour. We are presently investigating the root causes of this outage so we can prevent any future occurrence.
Jasper Building Outage
We are currently experiencing an issue affecting fiber customers located within the Jasper building in San Francisco. We have dispatched a technician to investigate on-site. We will update this message when we have more information.
Update (15:00): This issue has been resolved and service to customers has been restored. There was a power outage at the Jasper building. As soon as that outage was cleared Sonic services were restored.
– Andrew & Support