Today around 12:03AM, we had to perform an emergency maintenance in Sebastopol affecting Fusion DSL and Flexlink users. Customer impact was about 2 minutes downtime.
– Network Engineering
Fusion Fiber Voice Issues – San Francisco Mission District
The bulk of voice service was restored at 5:15 PM when an emergency repair was engineered by our team. It was determined additional manual intervention was necessary to restore voice for a small subset of customers, which we expect to be complete by 7:00PM.
At approximately 3:15 today, our support began getting reports of Fusion Fiber customers in the Mission reporting voice services down. We are working to restore connectivity as quickly as possible and will update as more details become available.
-Network Engineering
System Maintenance
Update: Maintenance complete.
This evening at 11:59pm we will be performing updates to several systems including custom hosting servers, openVPN, webmail, etc. Individual system downtime will be brief and we expect to complete the maintenance within 2 hours.
Fusion Fiber Maintenance – Richmond District San Francisco
Update: Maintenance was completed at 3:30AM 10/12/2018.
Thursday (10/11/18) night at 11:59PM we will performing intrusive maintenance on a subset of Fusion Fiber customers located in San Francisco’s Richmond District. Approximate expected customer downtime is 30 minutes. An update to this MOTD will be provided when all customer connectivity has been restored.
-Network Engineering
Business Fiber Non-Intrusive Maintenance: Northpoint, Santa Rosa
Update: Maintenance was completed at 12:30AM, 10/4/2018.
This evening at 11:59pm we will be performing non-intrusive maintenance in the Northpoint area of Santa Rosa. The maintenance window is one hour with no expected customer impact.
– Network Operations Center
Santa Rosa Business Fiber Outage
Update 9:30am – Services should be restored at this time. If you are still having any issues with your service please contact our Network Operation team.
We are currently investigating a reachability issue to certain pieces of networking equipment which serves many of our Santa Rosa Northpoint Business fiber customers as well as some customers with transport into our colocation facility. There is currently no ETR but an update will be posted as soon as we have more information from our engineering team.
System Maintenance
Update: Maintenance is complete.
This evening at 11:59pm we will be performing maintenance on multiple customer facing systems, including customer databases, webmail, and the openVPN server. Individual system downtime should be brief, and we expect to complete the maintenance within 2 hours.
System Maintenance
Update: Maintenance complete.
This evening at 11:59pm the OpenVPN service at ovpn.sonic.net will be briefly interrupted for maintenance. Downtime is expected to last only a few minutes, and afterwards users may need to manually reconnect.
Small outage in San Francisco
As of 1:30pm 9/24 the issue should be clear. If you are still having trouble please give our Support folks a call.
9am 9/24
We are having trouble with some of our FUSION DSL equipment in San Francisco. Our engineering team is working hard on repairs. We apologize for any inconvenience.
Legacy DSL Maintenance
Update: Maintenance complete.
Tomorrow night, September 23rd starting at 11:59PM, we will be performing intrusive maintenance on equipment serving legacy DSL customers. Our maintenance window will be for one hour until 1:00AM, but actual expected customer downtime is only expected to be 10-15 minutes.
-Network Engineering