Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Fusion DSL and FlexLink customers in the North Bay and East Bay. Expected down time is approximately 30 minutes. The maintenance window is 6 hours.
Update 5:59 AM: This maintenance is now complete.
– Network Engineering
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Fusion and FlexLink customers in the East Bay. Expected down time is approximately 30 minutes. The maintenance window is 6 hours.
Update 5:55 AM: This maintenance is now complete.
– Network Engineering
We have received reports that the Sonic Speedtest site is throwing an error message. Ops is investigating and will update this post when the problem has been resolved.
Update:Â We have isolated the issue to an outage with an upstream provider and are working with them to resolve that outage. A final update will be provided once the issues are resolved.
Update: The issue was resolved overnight by our upstream provider. We apologize for any inconvenience.
Tonight at 11:59PM we are performing maintenance on aggregation gear serving our Brentwood fiber network. Customer impact should be minimal, but users may experience a few minutes of downtime. The maintenance window is expected too complete by 1AM.
-Network Engineering
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Fusion and FlexLink customers in the North Bay and East Bay. Expected down time is approximately 30 minutes. The maintenance window is 6 hours.
Update 6.03 AM: This maintenance is now complete.
– Network Engineering
Beginning at around 1:40AM this morning we experienced a period of routing instability on the backbone network feeding our Santa Rosa headquarters. Customers collocated in our datacenter along with Sonic member services may have experienced reachability issues for around 1 hour. We are presently investigating the root causes of this outage so we can prevent any future occurrence.
We are currently experiencing an issue affecting fiber customers located within the Jasper building in San Francisco. We have dispatched a technician to investigate on-site. We will update this message when we have more information.
Update (15:00): This issue has been resolved and service to customers has been restored. There was a power outage at the Jasper building. As soon as that outage was cleared Sonic services were restored.
– Andrew & Support
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of Fusion and FlexLink customers in the East Bay. Expected down time is approximately 30 minutes. The maintenance window will be from midnight to 4 AM.
Update 4:20 AM: The maintenance is now complete. A subset of customers in Albany and Oakland are down due to unforeseen issue’s. We are working to restore connectivity as quickly as possible.
– Network Engineering
Sonic’s SMS support system is currently undergoing an unplanned outage. We are investigating the problem and will update here with updates.
Update: SMS support services have been restored. We have identified the root cause and are taking steps to avoid such occurrences in the future.
Tonight, starting at 11:59PM, we will be performing intrusive maintenance affecting a subset of Fusion and FlexLink customers in the North Bay. Expected down time is approximately 30 minutes. The maintenance window is 6 hours.
Update: The maintenance has been completed. However, a gateway router serving a subset of customers in the San Rafael area has become unresponsive. We’re currently working on resolving the issue. The ETR is 8:00am. We’ll update this post once we have more information.
Update 7:43am: The San Rafael router has been restored.
– Network Engineering