Today, starting at 12:00pm, malicious traffic caused several brief periods of routing instability towards customers in our Santa Rosa Collocation facility before final traffic mitigation steps were put in place.
– Network Engineering
Los Angeles Fusion Outage
This morning at 6:41am Sonic had subset of Fusion customers go down due to potential hardware failure in the LA area. We are dispatching immediately and will update when service has been restored. Estimated ETR is 2 hours.
-Network Engineering
Update(8:44am) ETR will need to be pushed out one more hour from now.
Update(9:00am) Service is now restored
South Bay Fusion FTTN Service Issues
Fusion FTTN customers located in the South Bay may be experiencing slow speeds. We are currently investigating the issue, but do not yet have an estimated time of repair. We will provide updates to this situation as we are able, and appreciate your patience while the underlying cause of this issue is identified and addressed.
-Sonic Support
System Maintenance
Update: This maintenance is complete.
Tonight at 11:59pm we will be performing upgrades to various systems. Any interruption to services will be brief, and we expect to complete the maintenance within 1 hour.
-Sonic System Operations
Phone Switch Maintenance
Tonight at 12 am we will be doing maintenance on our phone switch. We do not expect any service impact.
~Network Engineering
Update: 12:25am Maintenance is completed.
San Francisco Emergency Fiber Maintenance
We have identified a physical issue within a subset of our network in San Francisco, and are planning to enact repairs today Tuesday, 3/6/18. Estimated time of repair is 1:30pm.
Downtime is anticipated, ranging from 30 minutes to an hour. If you have any questions, or if your service is not restored after this maintenance window, please give us a call at 1-888-766-4233 at your earliest convenience.
Phone Switch Maintenance
Starting at 12 am tonight we will be performing maintenance on our phone switch. We do not expect any service impact with this maintenance.
~ Network Engineering
Update: 1:10am Maintenance is completed
Phone Switch Maintenance
Starting at 12 am tonight we will be performing maintenance on our phone switch. We do not expect any service impact.
~ Network Engineering
Update:Â 2:18 am Maintenance is completed
Phone Switch Maintenance
Starting at 12 am tonight we will be doing maintenance on our phone switch. The maintenance should take about 4 hours. We do not expect any call completions issues but commportal will not be accessible for about 15 minutes during the maintenance window.
~Network Engineering
Update 5:15 Maintenance is complete
North Bay Core Router Maintenance
Today starting at 12:00pm, we will be performing maintenance on core routers in a series of POPs, spanning between Richmond, Vallejo, Napa, and Santa Rosa. This work should be non-intrusive to customer traffic. Estimated maintenance window is 8 hours, and an update will be provided upon completion.
-Network Engineering