Tonight at 12 AM we will be performing maintenance on our phone switch. We do not expect any service impact.
~ Network Engineering
Update: 3:00 AM Maintenance is completed.
System Maintenance
Update: Maintenance complete.
We will be applying updates to a number of services, starting at 11pm this evening, January 18th. Customers may experience a brief interruption in some services while work is being performed.
— Joe @ System Operations
Phone Switch Maintenance
Tonight at 12:00Â am we will be doing maintenance on our phone switch. We do not expect any service interruptions during the maintenance.
~ Network Engineering
Update: 12:50am Maintenance is completed.
Legacy DSL Maintenance – Northern California
Update (12:30AM): Maintenance complete.
Beginning tonight at midnight we will be performing maintenance on equipment serving legacyDSL customers in Northern California. Expected downtime is around 30 minutes for affected customers.
- Network Engineering
System Maintenance
UPDATE: Maintenance complete
Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. Downtime should be limited, and affected services of particular note include:
- Open VPN
- Customer Websites
- Customer Databases
- Sonic.com
- Member Tools
- Webmail
This post will be updated when the maintenance is complete.
-SOC
Updating firmware for Pace 5268ac
We will be updating the firmware to our Pace 5268ac modems over the next few weeks. This will happen Monday through Thursday nights between 12 am and 4 am. There will be 5 to 10 minutes of down time as the modem reboots after the new firmware is installed. We will update this post when we have finished the upgrades, approximately 3 weeks from now.
Thank You
Sonic
Moss Beach – Fusion Outage
Update (4:15PM): It appears service has been restored as of 3:55PM, but we are still awaiting confirmation from our vendor stating all work to be officially complete.
Update (12:10PM): This outage is believed to be part of a large scale outage in the area. A significant fiber cut is likely the cause.
We are currently investigating an outage situation in the Moss Beach area. We will update this message when we have further information.
- Network Engineering
San Francisco – Sonic Business Fiber Intrusive Maintenance
Tonight on 12/14/2017 at 11:59PM, we will be performing maintenance on a subset of Sonic Business Fiber customers in the San Francisco area. Expected customer downtime is less than 5 minutes per customer. The maintenance window will be 1 hour.
Update(1:04am): All maintenance is now complete
-Network Engineering
Support Closing Early for Holiday Party
Sonic Support will be closing early tomorrow, 12/15/2017, at 5pm for our annual Staff Holiday Party.
Our 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
Support will return Saturday 12/16 to our normal working hours, 8am to 10pm.
-Dan & Support
Fusion Voicemail Message Delays
Voicemail messages on our fusion voices platform experienced a delay in delivery today between 9am and 2pm. This was due to a problem that arose during a hardware and software upgrade on the servers which host the service. We have rolled back our upgrades for the time being while we diagnose the problem further. All delayed messages have been delivered and the service is currently functioning normally.
Update: Further voicemail service interruptions have been narrowed down to issues with a text to speech module in the voicemail platform. Service should be stable.
Update: Unfortunately, a second issue with the new platform caused some voicemails to be queued and not delivered again over the weekend. All of the queued messages have been delivered now. While we investigate and resolve the underlying issue we’re also adding additional monitoring to ensure that should it happen again it doesn’t go unnoticed. We’re sorry for any trouble this may have caused, prompt delivery of voicemail message is obviously very important.
-SOC