Tonight at 11:59PM, we will be performing emergency maintenance on equipment serving a subset of San Francisco Fusion Fiber customers. Expected downtime is less than 1 hour. This maintenance window is 5 hours.
Update(2:47am): All maintenance is now complete
– Network Engineering
We will be doing maintenance on our phone switch tonight at midnight. This work should not be service impacting.
~ Network Engineering
Update: 12:30am Maintenance is complete.
Update (3:40AM): Maintenance complete.
Beginning at 11:00PM on Monday December 11 we will be performing maintenance on some core routing infrastructure. This equipment primarly services legacy DSL customers in Northern California. There is no expected downtime from this operation, however customers may notice some routing changes during the maintenance window.
– Network Engineering
Update: Maintenance complete.
Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. The following services may experience brief outages during the maintenance window:
This post will be updated when the maintenance is complete.
-SOC
Beginning at midnight tonight, the server backing shell.sonic.net will be taken offline for a network upgrade. Downtime should be no more than a few minutes.
–System Operations
Beginning tonight at midnight we will be performing maintenance on core routing equipment that primarily serves legacy DSL customers. We do not expect any downtime as a result of this operation. Customers may notice brief routing interruptions and changes during the maintenance window.
Next Week, 12/4/2017 at midnight we will be upgrading equipment serving Fusion Fiber customers in the Brentwood area. Expected customer downtime is around 30 minutes while the equipment upgrades and reboots. The maintenance window will be 3 hours.
-Network Engineering
Update(1:11am) This maintenance is now complete
Next week, 12/5/2017 through 12/7/2017 starting at 11:59pm, Sonic will be upgrading equipment serving Fusion Fiber customers throughout the San Francisco area. Expected customer downtime is 30 minutes while the equipment reboots. The maintenance window will be 5 hours for each night.
-Network Engineering
Update 6:09pm
At this point we believe we have restored service and contacted all affected customers. If you are still experiencing issues with your fiber service please contact our support team.
Update 11:22am
We have remotely restored service to most of the customers affected by this outage. If you believe you are still affected, please try rebooting the white ONT box. Support will be reaching out to assist with known affected customers shortly.
-Network Operations
We are currently investigating a Residential Fiber outage that affects a sub-set of users in San Francisco. We are actively working to resolve this outage and restore services as soon as possible.
-Network Operations
Customer Support will be closing at 5:00pm Thursday, November 23rd due to the Thanksgiving Holiday, and will re-open Friday, November 24th at 8:00am.
Our 24×7 network operations team will be on call for our enterprise, dedicated circuit, and co-location customers.