Update: This maintenance has been rescheduled for Monday, the 13th starting at 11pm.
Update: This maintenance has been postponed to a future date.
Beginning tonight at midnight we will be performing intrusive maintenance on equipment serving legacy DSL customers in the greater bay area. The maintenance window for this operation is 6 hours.
Thursday, 11/7/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the San Francisco area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update(4:02am) – Maintenance is now complete
This week, 11/7/2017 through 11/9/2017 starting at 11:59pm, Sonic will be upgrading equipment serving Fusion Fiber customers throughout the Brentwood area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours for each night.
-Network Engineering
Update (11/7): This Maintenance is being cancelled. We will upgrade Brentwood at a further date to be determined.
Tonight, 11/6/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the Sebastopol and San Francisco areas. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update(4:16am) Maintenance is now complete
Customer Care will be closing at 9:30pm on Friday, November 3rd for our Movie Night, and will re-open Saturday, November 4th at 8:00am.
Our 24×7 network operations team will be on call for our enterprise, dedicated circuit, and co-location customers.
– Dan & Support
Thursday, 11/2/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the Sebastopol area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update (2:48am) – Maintenance is now complete.
Tonight at midnight we will be performing maintenance on equipment in the Sonic network core. Customers may experience a very short period of instability when reaching Sonic infrastructure such as mail and DNS.
-Network Engineering
Update (12:13am) – Maintenance is now complete
We are currently investigating a legacy DSL outage in the Chico area.
Update: Service has been restored.
UPDATE: Maintenance complete.
Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. The following services may experience brief outages during the maintenance window:
This post will be updated when the maintenance is complete.
Tonight at midnight, we will be performing maintenance on equipment serving a small subset of customers in the San Francisco area. We do not expect any impact to service during this maintenance.
Update – Maintenance was completed around 12:30am
– Network Engineering