Customer Care will be closed from 2:00pm to 3:00pm on Friday, November 10th to hold our annual benefits meeting.
Our 24×7 network operations team will be on call for our enterprise, dedicated circuit, and co-location customers.
– Andrew & Support
San Francisco – Fusion Fiber Outage
During emergency maintenance yesterday evening (11/8/17) a portion of Fusion Fiber customers in San Francisco experienced loss of service. We are currently working to restore service to the affected customers.
Update: Support has restored service to all customers that could be repaired remotely. Support is compiling a list of customers still affected by the outage and reaching out to them to get service restored.
Update (1:15 pm): All services affected by the outage are now restored. If you are having any problems with your Fiber service please contact Support.
Brentwood – Fusion Fiber Intrusive Maintenance
Next week, 11/13/2017 through 11/16/2017 starting at 11:59pm, Sonic will be upgrading equipment serving Fusion Fiber customers throughout the Brentwood area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours for each night.
-Network Engineering
Update(11/15 3:49am) – upgrades to all locations in the Brentwood area are now complete.
Webmail Maintenance
Tonight (Wednesday, November 8th) at 11:59 PM, Webmail (https://webmail.sonic.net) will be unavailable for a brief time while we install a minor version upgrade.
Maintenance is expected to last 15 to 30 minutes. No other mail services are affected, and you can use our Webmail Beta application to check your mail during the maintenance.
UPDATE: 12:14 AM. Maintenance complete.
Legacy DSL Maintenance
Update: This maintenance has been rescheduled for Monday, the 13th starting at 11pm.
Update: This maintenance has been postponed to a future date.
Beginning tonight at midnight we will be performing intrusive maintenance on equipment serving legacy DSL customers in the greater bay area. The maintenance window for this operation is 6 hours.
- Network Engineering
San Francisco – Fusion Fiber Maintenance
Thursday, 11/7/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the San Francisco area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update(4:02am) – Maintenance is now complete
Brentwood – Fusion Fiber Intrusive Maintenance
This week, 11/7/2017 through 11/9/2017 starting at 11:59pm, Sonic will be upgrading equipment serving Fusion Fiber customers throughout the Brentwood area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours for each night.
-Network Engineering
Update (11/7): This Maintenance is being cancelled. We will upgrade Brentwood at a further date to be determined.
Sebastopol and San Francisco – Fusion Fiber Intrusive Maintenance
Tonight, 11/6/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the Sebastopol and San Francisco areas. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update(4:16am) Maintenance is now complete
Customer Care Closing Early 11/3
Customer Care will be closing at 9:30pm on Friday, November 3rd for our Movie Night, and will re-open Saturday, November 4th at 8:00am.
Our 24×7 network operations team will be on call for our enterprise, dedicated circuit, and co-location customers.
– Dan & Support
Sebastopol – Fusion Fiber Maintenance
Thursday, 11/2/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the Sebastopol area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update (2:48am) – Maintenance is now complete.