Customer Care will be closing at 9:30pm on Friday, November 3rd for our Movie Night, and will re-open Saturday, November 4th at 8:00am.
Our 24×7 network operations team will be on call for our enterprise, dedicated circuit, and co-location customers.
– Dan & Support
Thursday, 11/2/2017 at 11:59PM, we will be upgrading equipment serving a subset of customers in the Sebastopol area. Expected customer downtime is 15 minutes while the equipment reboots. The maintenance window will be 5 hours.
-Network Engineering
Update (2:48am) – Maintenance is now complete.
Tonight at midnight we will be performing maintenance on equipment in the Sonic network core. Customers may experience a very short period of instability when reaching Sonic infrastructure such as mail and DNS.
-Network Engineering
Update (12:13am) – Maintenance is now complete
We are currently investigating a legacy DSL outage in the Chico area.
Update: Service has been restored.
UPDATE: Maintenance complete.
Starting at 11:59pm this evening, SOC will be running updates on multiple customer facing systems. The following services may experience brief outages during the maintenance window:
This post will be updated when the maintenance is complete.
Tonight at midnight, we will be performing maintenance on equipment serving a small subset of customers in the San Francisco area. We do not expect any impact to service during this maintenance.
Update – Maintenance was completed around 12:30am
– Network Engineering
Tonight starting at midnight we will be performing maintenance on a small subset of Fusion and Flexlink customers served out of the San Francisco, Oakland, Mountain View areas. The maintenance window for this operation is 5 hours with expected customer downtime of 15-20 minutes while the equipment is being swapped out and rebooted.
– Network Engineering
Update – Maintenance was completed around 4am.
Early this week a WiFi vulnerably was reported called KRACK (Key Reinstall Attack). This attack affects many wireless client devices and WiFi repeater devices including cell phones, laptops, and wireless extenders.
Sonic supplied WiFi equipment from both Pace and SmartRG operate as wired access points, and as a result are not vulnerable to KRACK. No update or patch is required. But if security updates are necessary in a future situation, note that Sonic remotely manages all Sonic-branded equipment, so we can proactively push configuration changes or new firmware when required.
That said, your client devices may still be vulnerable. In order to protect your devices, we recommend that members keep them updated with the most recent patches provided by the manufacturer. Check your devices for updates, or contact the manufacturer of the devices for information and support.
Sonic
Tonight starting at midnight we will be performing maintenance on Fusion and Flexlink customers served out of the Fort Bragg and Mendocino areas. The maintenance window for this operation is 4 hours with expected customer downtime of 15-20 minutes while the equipment is being swapped out and rebooted.
– Network Engineering
Update – Maintenance was completed around 3:30am
Starting at midnight tonight, Sonic customers in the Sebastopol area may experience 10-15 minutes of downtime while we replace a piece of impacted network hardware.
-Sonic NOC
Update – This maintenance was completed at 3:30am