San Rafael – Fusion/FlexLink Intrusive Maintenance

Update (1:26AM): Maintenance complete

Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in San Rafael. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.

-Network Engineering

San Rafael – Fusion/FlexLink Intrusive Maintenance

Update (2:35AM): Maintenance complete

Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in San Rafael. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.

-Network Engineering

Sonic Telecom Core Router Maintenance

Update (1:52AM): Maintenance complete

Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.

-Network Engineering

Ignacio – Fusion/FlexLink Intrusive Maintenance

Update (12:25AM): Maintenance complete

Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Ignacio and Novato. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.

-Network Engineering

System Maintenance

UPDATE: Maintenance complete

 

Tonight at 11:59 pm we will be running a maintenance window to apply software updates to multiple customer facing systems. The following services may experience brief interruptions:

  • VPN connections
  • FTP
  • Customer tools (Webmail, Membertools)
  • Hosted SQL Databases.

 

The maintenance window is expected to last 1 hour.

-SOC

Santa Rosa – Fusion/FlexLink Intrusive Maintenance

Update (2:34AM): Maintenance complete

Beginning tonight at midnight, we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in Santa Rosa. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.

-Network Engineering

System Maintenance

 Staring tonight at 11:59pm we will be upgrading hardware in our VM platform. The following services may experience a brief period of instability:
  • Customer Database Hosting
  • Customer facing tools (Membertools, Webmail)

We expect the interruptions to be brief.

-SOC

Sonic Infrastructure Maintenance – Non Intrusive

Update – Maintenance was complete at 12:54am

 

Tonight at midnight we will be upgrading firmware on devices within Sonic’s internal infrastructure.  This maintenance will be non-service impacting to customers. Maintenance window will be 1 hour.

-Network Engineering

VPN Maintenance

Update: Maintenance complete.
Tonight at 11:59pm we will be performing maintenance to the Sonic VPN server. VPN clients will experience a brief interruption. This maintenance window is scheduled for half an hour.
Sonic Operations

Sonic Telecom Core Router Maintenance

Update(12:30AM): Maintenance complete.

Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.

-Network Engineering