Business Park Fiber Outage

Update 3:52PM: We have been able to isolate the failure to a software bug affecting our fiber aggregation gear. We have confirmed the issue with our vendor who was able to provide a firmware fix. We will be performing system maintenance in the next few days to upgrade the system to prevent this issue from happening again.

 

Update 3:42PM: Our engineering team was able to restore connectivity for all of our fiber customers. We are currently investigating the root cause of the failure.

 

We are currently investigating an outage affecting our Santa Rosa Airport business park fiber customers and Petaluma business park fiber customers. We do not currently have details on the cause or scope of the outage but will update status as soon as more information is gathered.

Sonic Telecom Core Maintenance

Update (12:44AM): Maintenance complete.

Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.

-Network Engineering

Sonic Telecom Core Maintenance

Update (1:08AM): Maintenance complete.

Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.

-Network Engineering

Sonic Telecom Core Maintenance

Update (1:00AM): Maintenance complete

Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.

-Network Engineering

Fusion Intrusive Maintenance – San Francisco and Albany

Update – This work was completed last night in the maintenance window.

Beginning tonight at midnight we will be performing maintenance on a small subset of Fusion customers in these areas. Expected downtime is less than 20 minutes while equipment reboots.  The maintenance window will be 4 hours.

-Network Engineering

Legacy DSL Partial Outage

This morning an access link between our network and our provider began experiencing issues and caused a subset of our legacy DSL customers become affected by an outage.
We are actively working to resolve this outage and restore services as soon as possible.

 

Update: 10:16am
All customers affected are confirmed operational.

Any further interruptions or outages should be reported via the normal means to our Support Hotline

1-855-394-0100

Sonic Telecom Core Maintenance

Beginning tonight at midnight, we will be performing software upgrades on core network equipment in Northern California. Because traffic is expected to route around the affected equipment, no customer downtime is expected.

-Network Engineering

Legacy DSL Intrusive Maintenance – Northern California

Update(3:11AM): We believe this maintenance was completely successful. If you are experiencing any trouble with your legacy DSL connection please give our support department a call this morning.

Beginning tonight at midnight we will be performing maintenance on a group of around 1000 legacy DSL customers. This operation should be completed by around 4am tomorrow.

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Sonic Fusion Intrusive Maintenance – San Francisco

Update – Work was completed within the maintenance window.

Starting tonight at midnight we will be preforming maintenance on a subset of fusion customers in the San Francisco area.  Expected downtime is around 20 minutes as a piece equipment reboots.  The maintenance window for tonight is till 4 am.

Network Engineering