Update 3:52PM: We have been able to isolate the failure to a software bug affecting our fiber aggregation gear. We have confirmed the issue with our vendor who was able to provide a firmware fix. We will be performing system maintenance in the next few days to upgrade the system to prevent this issue from happening again.
Update 3:42PM: Our engineering team was able to restore connectivity for all of our fiber customers. We are currently investigating the root cause of the failure.
We are currently investigating an outage affecting our Santa Rosa Airport business park fiber customers and Petaluma business park fiber customers. We do not currently have details on the cause or scope of the outage but will update status as soon as more information is gathered.
Aloha,
I would like to know the name of the provider so that I can research such issues.
Many thanks.
Hi Jeffrey,
That vendor information is proprietary. I’m sorry we can’t disclose that publicly!