Update: Maintenance complete.

Tonight at 11:59pm, System Operations will be running maintenance updates on several customer facing systems. The following services may experience brief interruptions:

• IMAP/POP3/SMTP
• Customer hosted websites
• VPN

The maintenance period is expected to last 1 hour.

-SOC

Update(5:40PM): A power issued took some equipment offline. The affected equipment has been moved to a different power source.

We are currently investigating an issue affecting fiber customers located within the Jasper building. We will update this message once we have more info

• Noc

Tonight, starting at 23:00 we will be shutting down the SQL Database server to complete a copy of its data to a new slave server.  The final synchronization is expected to take less than an hour.  During this time, membertools and new service qualifications and signups will be unavailable.

– Sonic System Operations

Beginning tonight, at midnight, we will be performing maintenance on equipment serving a small number of Fusion Fiber customers in the Brentwood area. Downtime is expected to be less than 15 minutes.

• Noc

The UPSes for our Santa Rosa Datacenter are scheduled for their regular maintenance on Tuesday, Feb. 14th starting at 10:00AM.  Maintenance is fully scripted with our vendor and should not impact any services.  However, the maintenance does involve bypassing the UPS and running loads directly on utility power.  The backup generator will be kept running for the duration of the maintenance to protect against utility power failure.

– Sonic Facilities and System Operations

Today, starting at 12:08am, equipment serving a subset of Fusion Fiber customers in the San Francisco area appears to have suffered a hardware failure. We are working to replace the equipment and restore service as quickly as possible.

Update(2:40am): ETR 2 hours

Update(4:59am): Affected equipment has been replaced and we believe service has been restored to all affected customers

-Tomoc