Tonight, starting at midnight, we will be performing maintenance on equipment serving our Northern California Telecom network. Expected downtime is less than 10 minutes.
Update(2:31am): Maintenance complete
-Tomoc and Brandon
System Maintenance
Update: This maintenance is complete.
Tonight at 11:59pm we will be performing updates to several systems; Impacted customer facing services will include mail, member tools, ipv6 tunnels, sql databases, custom hosting, and vpn services. Â The maintenance should be completed within 2 hours. Thank you.
- Dexter K – Sonic System Operations
Petaluma – Fusion/FlexLink Intrusive Maintenance
Update (1:56AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Petaluma. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
Disk Usage Notifications
Our systems experienced a glitch in how we calculated disk usage for customers between November 29th and 30th. We have corrected the error, and no action is needed to ensure that you are billed correctly for the month. Some customers received an email (in error) notification that disk usage was over quota. We apologize for any confusion this has caused and have taken steps to ensure the same glitch does not happen again.
To view your account’s current disk usage, please visit our Member Tools page and go to Account -> Resource Usage -> Current Disk Usage.
— Joe @ System Operations
Northern California Telecom Maintenance
Tonight, starting at midnight, we will be performing maintenance on equipment serving our Northern California Telecom network. No downtime is expected, however some customers may experience brief periods of routing instability.
Update(11:11pm): Maintenance postponed until tomorrow night at midnight
Update(12/1 4:51am): Maintenance is now complete. An equipment failure during this maintenance caused a disruption of service for customers with Fiber SSE services.
-Tomoc
Sacramento Area – Fusion/FlexLink and Legacy DSL Maintenance
Update(1:50AM): Maintenance complete.
Beginning tonight, at midnight, we will be performing maintenance on equipment that provides transport for all Fusion/FlexLink and legacy DSL services in the Sacramento area. We do not expect any downtime from this operation though users may notice some routing changes.
- Network Engineering
Ukiah – Fusion/FlexLink Intrusive Maintenance
Update (1:13AM): Maintenance complete
Beginning tonight at midnight, we will be performing upgrades on equipment serving Fusion and Flexlink customers in Ukiah. Expected downtime for this operation can be up to 2 hours, but is typically less than 30 minutes for most customers.
-Network Engineering
OpenVPN Maintenance
Update: Maintenance complete.
Beginning at 11:59PM tonight we will be conducting updates and maintenance to the Sonic OpenVPN server. Expected downtime is approximately 30 minutes.
-Mike E, Sonic System Operations
Sonic Network Outage
Sonic is currently experiencing a network wide issue. Â Some locations and services have been restored. Â We are working fast to get everyone up and will update with more information
Network Engineering
Update(12:56pm) – We believe all services should be restored.
Followup(2:32pm) – This outage was caused by a member of our team applying route filtering changes to core networking equipment. The new filtering policy was tested in a lab environment, but testing failed to take into account certain real-world conditions. The problem became apparent almost immediately but our engineering team required time to restore all equipment to it’s previous state. We will be going over and reinforcing proper testing and procedure to ensure any preventable outages do not occur in the future.
Our sincere apologies, and thank you for your patience
Legacy DSL Outage – Chico
We are currently experiencing an outage for Legacy DSL services in the Chico area. Â We are investigating the issue and will update when more is known.
-Brandon
Update(2:22am) – We are currently working with our upstream providers to look into the matter and are awaiting further information from them at this time.
Update(6:38am) – Service is now restored