Tonight, November 7, starting at midnight, we will be performing intrusive maintenance on equipment serving a portion of Legacy DSL and Business-T services. Expected downtime is less than 10 minutes.
Update(12:29am): Maintenance complete
-Tomoc
SSL Certificate Change
Update: The certificate for sonic.com is still pending, otherwise all our EV certificates have been updated.
Tonight we are replacing our Extended Verification certificates to reflect the change from Sonic.net to our Sonic. brand. This changes the content of the Extended Validation (EV) ‘Green Bar’ to as shown below. Sonic. websites that ask for your username and password will always use an EV Cert belonging to “Sonic (Sonic.net, Inc.) [US]” moving forward. Checking for this before logging in can help protect you from being the victim of a phishing attack directed at Sonic. users.
Current bar:
New bar:
-SOC
Call Data Reporting Server Maintenance
Update: Service is restored.
Call statistics and reporting is currently offline for maintenance related to our earlier work on the server. Until service is restored call records will not available via Member Tools. We should have the server back online shortly and will update this status post at that time. Thank you
Call Statistics Outage
Update: The server is back online.
Our database server which handles call statistics and reporting is currently offline due to an issue during routine maintenance. Until fixed, call records will not available via Member Tools. We are working to bring the server online.
Non-Intrusive Flexlink Hosted Voice Maintenance
Tonight, 11/2/2016 at 7pm we will be updating the equipment that runs Commportal for our Enterprise Flexlink Hosted Voice services.  During this time you will not be able to log into Commportal or access commportal from Member Tools.  This will not impact phone calls.  The maintenance window is 1 hr, expected downtime is 15 minutes.
Network Engineering
Update(7:42pm) – Maintenance is now complete.
Northern California Legacy DSL Maintenance
Update (3:34AM): Maintenance is now complete. Due to some unforeseen complications, a subset of Legacy DSL customers may have experienced service interruptions.
Beginning tonight at midnight we will be performing maintenance on equipment serving legacy DSL customers. The maintenance window is 1 hour, but we do not expect any customer downtime.
-Network Engineering
Service Outage – Fusion Fiber San Francisco
Update: Service was restored at approximately 5:30PM.
We are experiencing issues with a piece of equipment that serves Fusion Fiber customers at 45 Lansing in San Francisco. Â This is unrelated to the emergency maintenance that was required earlier today. Â A replacement of equipment may be necessary. Â We will update when more information is available.
Network Engineering
Emergency Maintenance – Fusion Fiber San Francisco
We are going to replace a piece of problematic equipment serving a subset of  Fusion Fiber customers at the 45 Lansing building in San Francisco.  ETR is 1 hour.  Expect 20-30 minutes of downtime while the equipment is swapped and devices reboot.
Network Engineering
Update (3:08pm) – Maintenance complete
San Francisco & Oakland – Fusion/FlexLink Intrusive Maintenance
Update (1:38AM): Maintenance complete
Beginning tonight at midnight, we will be performing maintenance on equipment serving a subset of Fusion and FlexLink customers in San Francisco and Oakland. This maintenance is for copper based services only, and Fusion Fiber customers will be unaffected. Downtime is expected to be about 15 minutes.
-Network Engineering
System Maintenance
Update: Maintenance complete.
Tonight at 11:59pm we will be performing updates to several systems; Impacted customer facing services will include mail, member tools, ipv6 tunnels, customer hosting, and vpn services. Â The maintenance should be completed within 2 hours. Thank you.
- Dexter K – Sonic System Operations