Update: This maintenance is now complete.
Update: This maintenance is being pushed out one day to Wednesday, August 31st at 11:59pm.
On Tuesday, August 30th, beginning at 11:59pm we will be migrating the customer hosting MySQL database(s) to a new server. The maintenance is expected to take up to 1 hour during which time access to the custsql servers will be interrupted.
-Dexter K, Sonic System Operations
Update(1:18AM): Maintenance complete.
Beginning tonight, at midnight, we will be performing software upgrades on equipment serving Fusion/FlexLink customers in San Jose, Santa Cruz and the San Francisco Peninsula areas. Expected downtime is around 20 minutes.
Beginning tonight, at midnight, we will preforming equipment upgrades to a small subset of customers with Fusion Fiber services in the San Francisco area. Expected downtime is around 20 minutes while equipment reboots. Maintenance should take around 2 hours to complete.
Network Engineering
Sorry for the late update, this has been postponed till tonight, 8/23/2016 at midnight.
Update: 12:16pm – Maintenance is now complete
Update(1:00AM): Maintenance complete.
Beginning tonight, at midnight, we will be performing software upgrades on equipment serving Fusion/FlexLink customers in Sacramento and the surrounding areas. Expected downtime is around 20 minutes.
Beginning tonight, at midnight, we will be performing software upgrades on equipment serving Fusion/FlexLink customers in the following cities. Expected downtime is around 20 minutes.
Albany, Alameda, Antioch, Berkeley, Benecia, Brentwood, Bishop Ranch, Concord, Cordelia, Clayton, Danville, Fremont, Hercules, Hayward, Lafayette, Livermore, Martinez, Moraga, Oakland, Oakley, Orinda, Pleasanton, Pittsburg, Richmond, San Leandro, San Ramon, Union City, Walnut Creek
Update (1:40AM): Maintenance complete.
Beginning tonight, at midnight, we will be performing software upgrades on equipment serving Fusion/FlexLink customers in San Francisco. Expected downtime is around 20 minutes.
Update (12:55AM) : Maintenance Complete
Beginning tonight, at midnight, we will be performing software upgrades on equipment serving Fusion/FlexLink customers in the following cities. Expected downtime is around 20 minutes.
Fort Bragg, Larkspur, Mill Valley, Napa, San Rafael, Sausalito, Saint Helena, Tiburon, Vallejo, Yountville
Update: Our tech arrived on site, repaired the equipment and restored connectivity.
Update: ETR is 7:00PM
An equipment failure is causing a loss of connectivity for customers in West Sacramento. We are dispatching a tech to repair the issue.
-Michael
Update (1:15AM): Maintenance complete.
Beginning tonight, at midnight, we will be performing software upgrades on equipment serving Fusion/FlexLink customers in a number of north bay area cities including Petaluma, Cotati, Rohnert Park, Windsor, Sebastopol, Occidental, Guerneville, Healdsburg, Cloverdale, Ukiah, Mendocino, and Fort Bragg. Expected downtime is around 20 minutes for this operation.
Tonight, August 4, starting at 11:59pm, we will be performing maintenance on equipment serving a subset of Fusion and FlexLink subscribers in Healdsburg and San Francisco. Expected downtime is 15 minutes.
Update(12:31am): Maintenance complete
-Tomoc