We are performing emergency maintenance to a small subset of customers with Fusion Fiber services in Brentwood. Â Expected downtime is 5-10 minutes while the ONT has to reboot. Â We are implementing a patch for a vendor bug to restore voice services.
-Brandon
(3:42pm) Maintenance is now complete
-Brandon
Tonight, June 9, starting at 11:59pm, we will be performing maintenance on core equipment serving our Northern California telecom network. We do not anticipate any network disruption.
Update(2:21am): Due to a software bug in one piece of equipment, customers may have experienced a short period of routing instability. Maintenance complete.
-Tomoc
Tonight, June 7, starting at 11:59pm, we will be performing maintenance on core equipment serving our Northern California telecom network. We do not anticipate any network disruption.
Update(1:51am): Maintenance complete
-Tomoc
Currently we have a small subset of customers in San Rafael. Â We are working with our cable vendor to get services restored. Â We will update when we have more information on the nature of the outage.
-Brandon
update: (12:23pm) There was a cable cut between Petaluma and San Rafael. Â Our cable vendor has cable on the way with replacement Fiber and is working to locate the exact area where the cut is. Â No estimated ETR at this time until they can locate the exact spot of the cut.
update(4:08pm) Our cable vendor is out on site working on the issue but there is still no ETR at this time due to the size of the cut.
update(8:00pm) Another cable is being brought out to the affected area. Â Still no ETR at this time. Â It has been stated that the cause of the cable cut was an electrical fire. Â We will update when we get more information.
update(11:00pm) The cable is in place and the splicing team is about ready to start splicing the 216 count Fiber cable. Â No ETR still but they estimate to have one soon once splicing starts.
update(8:00am) Splicing has gone on all through the night and is still continuing. Â No ETR officially though they expect hopefully to have things starting to come back up around late this afternoon.
update (12:05pm) ETR is now been stated somewhere around 3-4pm PST.
update(3:05pm) One of the Fiber paths has come up. Â Some Customers in San Rafael that where affected should now have service.
update(4:25pm) The cable has been fully repaired, all service should be restored.
This Thursday, June 2, starting at 11:59pm, we will be performing maintenance on core equipment serving our telecom network. Customers may experience a brief period of routing instability while traffic shifts away from the affected equipment.
-Tomoc and Brandon
Update: 1:02am – This maintenance is now complete
-Brandon
Update(1:36AM): Maintenance complete.
Beginning tonight at midnight we will be making some core routing changes in the Healdsburg area. Users in the area will notice a short outage while some equipment is rebooted, along with shifts in traffic during this operation. We expect the actual maintenance window to be around 2 hours.
Update (4:00AM): All services have been restored.
At approximately 12:45AM this morning, we experienced an equipment issue causing a subset of Fusion and Flexlink customers in the San Jose area to be without service. We are dispatching a technician to resolve the issue and the ETR is currently 4:00AM.
-Michael
Starting at 11:59pm SOC will be running system updates. The following services may experience brief interruptions:
Interruptions to individual services will be brief, and the Maintenance window is expected to last until 1am.
-Grant and SOC
Beginning tonight at midnight, we will be performing non-intrusive maintenance on core routing equipment serving our telecom network in Northern California. No customer impact is expected.
-Michael
Customer service will be closing at 6:30pm on Thursday the 26th of May for movie night. Customer service will re-open at 8:00am on Friday morning. -Chris