Sebastopol Fusion Fiber Maintenance

Tonight, April 27, starting at 11:59pm, we will be performing software updates on equipment serving Fusion Fiber customers in Sebastopol.  Estimated time of completion is 3am.

Update(12:29am): Maintenance complete

-Tomoc

Sonic Fusion Fiber Maintenance (San Francisco / Brentwood)

Beginning tonight, 4/26/2016 at 11:59pm we will be preforming upgrades to the equipment serving San Francisco and Brentwood Fusion Fiber.  Actual customer downtime should be around 10 minutes.  Estimated time of completion is 3am.

Update(2:22am): Maintenance complete

-Brandon

Sonic Core Voice Network Maintenance

Beginning tonight, 4/25/2016 at 11:59pm we will be performing a soft protection switch on a piece of our core voice equipment.  There should be no impact from this as the equipment is fully redundant, however it is possible that customers may experience a slight blip in voice quality when the protection switch happens.  Estimated time to complete is 10 minutes.

-Brandon

 

This will be postponed till tomorrow night, 4/26 at 11:59pm

-Brandon

 

Maintenance complete

-Brandon

San Francisco Fusion Fiber Maintenance

Tonight, April 25, starting at 11:59pm we will be performing software updates on equipment serving a subset of Fusion Fiber customers in the Sunset area.  Estimated time of completion is 3am.

Update(3:42am): Maintenance complete.

-Tomoc

Webmail Upgrade

Tonight at approximately 11 PM Sonic will begin upgrades on webmail.sonic.net during which time webmail will be inaccessible.  We expect the upgrades to be completed by 12:30 AM.  Mail services such as IMAP and POP will not be affected and https://webmail-beta.sonic.net can be used during the maintenance period.

Update: 11:55 PM.  The upgrade is completed.  See this forum post for details.  Please let support know if you encounter any problems.

-Drew

Sonic Fiber Maintenance – San Francisco

Starting tonight at 11:59pm we will be performing maintenance in San Francisco on a small subset of customers in the sunset district for Fusion Fiber services.  Estimated downtime is 10 – 15 minutes.

-Brandon

Santa Cruz – Fusion/FlexLink Intrusive Maintenance (April 13th and 14th)

Update(1:20AM): This maintenance is now complete.

Both tonight (April 13th, 2016) and tomorrow night (April 14th, 2016) beginning at midnight we will be performing upgrades on equipment serving a subset of Fusion and Flexlink customers in Santa Cruz. Expected downtime for each operation can be up to 1 hour, but is typically under 30 minutes for most customers.

-Michael and Robbie

Chico ATM Outage

This morning, April 8, at 5:30am, an aggregation circuit serving legacy DSL and Business T subscribers in the Chico area went down. We are currently investigating the issue.

Update(10:32am): We are working with our transport vendor to restore traffic as soon as possible. No ETA at this time

Update(4:26pm): An upstream provider has located an equipment failure and is working to replace the failed equipment. Still no ETR.

Update (4/9/2016 9:40AM): The upstream provider now has the replacement parts on site at the location of the failure, and an engineer is currently working on replacing the failed equipment. We will update as soon as we have more information.

Update (4/9/2016 1:21PM): The failed equipment has been replaced by the upstream provider, but the circuit is still down. We are continuing to work with our upstream provider to resolve this.

Update (4/9/2016 3:28PM): Our upstream provider has identified a second failure, and is actively working to replace the failed equipment. We hope to have an ETR soon.

Update (4/9/2016 6:04PM): Our upstream provider has the replacement part in transit, and the ETR is now 3AM PST.

Update (4/10/2016 5:58AM): Our upstream provider has experienced delays in transporting the replacement equipment to the failure area, and they have given us a new ETR of today at 1:00PM PST.

Update (4/10/2016 1:33PM): The replacement equipment is now on site, and technicians are currently working on installing it.

Update (4/10/2016 3:45PM): The equipment has been replaced, but the issue persists. Our transit provider is continuing to troubleshoot the cause of the outage. There is no ETR at this point.

Update (4/10/2016 6:35PM): The upstream provider has identified and resolved multiple equipment failures in their network causing this outage.  All services were restored as of 6:00PM PST.

-Tomoc and Michael