1:42AM Update: This maintenance is now complete. We encountered some complications during the upgrade and a portion customers in Berkeley experienced longer downtime than anticipated. We apologize for the inconvenience this may have caused.
Beginning tonight at midnight, we will be performing maintenance on equipment serving a subset of Fusion and FlexLink customers in Berkeley. Expected downtime is about 15 minutes.
-Michael
Update (12:40AM): This maintenance is now complete.
Beginning tonight at midnight we will be performing upgrades on equipment serving Fusion and FlexLink customers in the Forestville area. Expected downtime for this operation is around 20 minutes.
Update 12:24AM: This maintenance is now complete.
Beginning tonight at midnight, we will be performing maintenance on equipment serving Fusion and FlexLink customers in Guerneville and Occidental. Expected downtime is about 15 minutes.
-Michael
We are working on upgrading Sonic’s webmail platform and have made a beta version available.
Please help us test out this new better, faster, and stronger version. For more details, see https://forums.sonic.net/viewtopic.php?f=5&t=3528
Your assistance and feedback is greatly appreciated.
SOC
Update 12:56AM: This maintenance is now complete
Beginning tonight at midnight, we will be performing maintenance on equipment serving Fusion and FlexLink customers for a very small subset of customers in San Francisco. Downtime for this operation is expected to be up to one hour.
Update 12:40AM: This maintenance is now complete.
Beginning tonight at midnight, we will be performing maintenance on equipment serving a subset of Fusion and FlexLink customers in Santa Rosa. Expected downtime is about 15 minutes.
-Michael
Update 12:55AM: This maintenance is now complete
Beginning tonight at midnight, we will be performing maintenance on equipment serving Fusion and FlexLink customers in the Sebastopol area. Expected downtime is about 15 minutes.
-Michael
Tonight, March 21, starting at 11:59PM PST, we will be performing updates on equipment serving Brentwood Fusion Fiber customers. The maintenance window is 2 hours with expected downtime of up to 10 minutes.
Update(1:39am): Maintenance complete
-Tomoc
3/18/2016 3:08pm –
We are dispatching to replace equipment serving a subset of Fusion Fiber customers in Brentwood. Our technician is expected to arrive in the next two hours, with expected downtime of less than 20 minutes.
3/18/2016 11:39am – Currently we are experiencing voice issues with Fiber service in San Francisco. We are working with our vendor to look into the root cause. Most voice should be back, but some customers may still not be able to make calls. We will update when we have more information.
Update 12:27pm – Voice is now restored. There appears to be a software defect and we are working with the vendor to get a fix put in place.