Dial-Up Outage

Update: Dial-Up services are restored at this time.

We are currently experiencing trouble with our dial-up internet access infrastructure and transport. We will update this MOTD with more information as we get it.

  • Robbie

Service Outage in the Sacramento Area

10:36AM PST –

Currently we are experiencing an outage for all Sonic Services (FLE, Fusion, Legacy) being served in the Sacramento Area.  We are investigating the source of the problem and working quickly to get service restored.  We will update this post when we have more information.

-Brandon

 

Update 11:37am – We have isolated the issue to our Transit Carriers.  They are currently working on resolving the issue.  The area of the service outage also includes Modesto.

Update 12:13pm – A power event caused by a vendor at a central Data Center in San Francisco was identified and has been fixed.  Service has been restored.

Brentwood Fusion Fiber Maintenance

Tonight, March 14, starting at 11:59PM PST, we will be performing updates on equipment serving Brentwood Fusion Fiber customers. The maintenance window is 4 hours with expected downtime of up to 10 minutes.

Update(4:43am): Maintenance complete

-Tomoc

Palo Alto – Fusion/FlexLink Emergency Maintenance

Update 12:45AM : This maintenance is now complete

Beginning tonight at midnight, we will be performing emergency maintenance on equipment serving a very small subset of Fusion and FlexLink customers in the Palo Alto area. Expected downtime is less than 15 minutes.

-Michael and Andrew

Sebastopol Fusion Fiber Maintenance

Tonight, March 9 starting at 11:59pm, we will  be performing updates on equipment serving Sebastopol Fusion Fiber customers. Maintenance window is 3 hours with expected downtime of up to 10 minutes.

Update: Maintenance complete

-Tomoc

Half Moon Bay/Moss Beach – Fusion/FlexLink Outage

Update: All services should now be restored. Cable repair was completed as of 5PM today.

3:22PM Update: This fiber issue is also affecting our connectivity to the Moss Beach area.

3:04PM Update: Our carrier has localized the issue to a bad fiber cable between San Mateo and Half Moon Bay. They have a construction crew on site, but there is no ETR at this time. We will update as soon as we have more information.

Starting at 8:00AM today we began experiencing an outage affecting Sonic customers in Half Moon Bay, CA. We are currently working with our carrier to resolve this issue, and we will update as soon as we have more information.

We apologize for the downtime.

-Michael

San Francisco – Fusion Voice Outage

This morning, a small subset of Fusion customers in San Francisco lost voice services due to a complication related to our network maintenance. All services should be restored as of 11:15AM. We apologize for the downtime.

-Michael

San Francisco Fusion Fiber Maintenance

Tonight, March 3 starting at 11:59pm, we will  be performing updates on equipment serving San Francisco Fusion Fiber customers. Maintenance window is 3 hours with expected downtime of up to 10 minutes.

Update: Maintenance complete

-Tomoc

San Francisco Outage Resolved

A small small subset of customers located in San Francisco were without connectivity for some hours this morning. We have isolated the issue and since resolved the outage. We are actively investigating the cause and the functionality of our redundancy to prevent issues in the future.

-Michael Tardif & The NOC