This morning, a small subset of Fusion customers in San Francisco lost voice services due to a complication related to our network maintenance. All services should be restored as of 11:15AM. We apologize for the downtime.
-Michael
San Francisco Fusion Fiber Maintenance
Tonight, March 3 starting at 11:59pm, we will be performing updates on equipment serving San Francisco Fusion Fiber customers. Maintenance window is 3 hours with expected downtime of up to 10 minutes.
Update: Maintenance complete
-Tomoc
San Francisco Outage Resolved
A small small subset of customers located in San Francisco were without connectivity for some hours this morning. We have isolated the issue and since resolved the outage. We are actively investigating the cause and the functionality of our redundancy to prevent issues in the future.
-Michael Tardif & The NOC
Sonic.com Website Maintenance
The Sonic.com website will be down for a period of 30 minutes starting at 11pm for updates. Service Prequalification will also be down during this period. We apologize for the inconvenience.
– Rodrigo and Drew
EDIT 11:23PM – All done!
San Francisco and Occidental – Fusion/FlexLink Intrusive Maintenance
Beginning tonight at midnight, we will be performing maintenance on equipment serving a small subset of Fusion and FlexLink customers in the Occidental and San Francisco areas. Expected downtime is less than 15 minutes.
-Michael
Los Angeles Router Maintenace
Tonight, Feb 29, starting at 11:59pm, we will be performing maintenance on core equipment serving the Los Angeles area. No customer impact is expected.
-Tomoc
San Rafael – Fusion/FlexLink Intrusive Maintenance
12:41AM Update: This maintenance is now complete.
Beginning tonight at midnight, we will be performing maintenance on equipment serving a small portion of Fusion and FlexLink customers in the San Rafael area. Expected downtime is about 15 minutes.
– Michael
System Maintenance
Update: System maintenance is complete.
Tonight at 11pm we will be performing updates to several systems; Impacted customer facing services will include mail, member tools, and some database related services. Any interruptions to service should be brief and the maintenance should be completed within 1-2 hours. Thank you.
FlexLink Ethernet Intrusive Maintenance – San Francisco
Beginning tonight at midnight, we will be performing maintenance on equipment serving a small portion of FlexLink Ethernet customers in the San Francisco area. The expected downtime is one hour. Update(1:14am): Maintenance complete -Andrew
Sonic Fiber SSE Service Disruption
Sonic customers on our Fiber SSE service are currently experiencing packet loss and latency. Our engineers are actively working with our partner to resolve the issue. This post will be updated as information or resolution is available.
-Michael Tardif
-Sonic NOC
~~~
-UPDATE – 2016-02-03 09:58:35
We have isolated the issue and are working to resolve it. We anticipate service will be fully restored within an hour.
-Michael Tardif
-Sonic NOC
~~~
-UPDATE – 2016-02-03 10:56:02
The issue was isolated to a provisioning issue with our backbone provider. Service has been restored.
If issues still persist, please call NOC @ 877-706-5662 x 2
-Michael Tardif
-Sonic NOC