Update: System maintenance is complete.
Tonight at 11pm we will be performing updates to several systems; Impacted customer facing services will include mail, member tools, and some database related services. Any interruptions to service should be brief and the maintenance should be completed within 1-2 hours. Thank you.
Beginning tonight at midnight, we will be performing maintenance on equipment serving a small portion of FlexLink Ethernet customers in the San Francisco area. The expected downtime is one hour. Update(1:14am): Maintenance complete -Andrew
Sonic customers on our Fiber SSE service are currently experiencing packet loss and latency. Our engineers are actively working with our partner to resolve the issue. This post will be updated as information or resolution is available.
-Michael Tardif
-Sonic NOC
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-UPDATE – 2016-02-03 09:58:35
We have isolated the issue and are working to resolve it. We anticipate service will be fully restored within an hour.
-Michael Tardif
-Sonic NOC
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-UPDATE – 2016-02-03 10:56:02
The issue was isolated to a provisioning issue with our backbone provider. Service has been restored.
If issues still persist, please call NOC @ 877-706-5662 x 2
-Michael Tardif
-Sonic NOC
Update(2:08PM): This issue is resolved. Please contact our network operations center if your Business-T circuit has any further trouble.
We are currently experiencing issues with a router that serves Business-T customers causing packet loss and general slow down for the affected customers. We are working on a fix and will update this MOTD with our progress.
Beginning tonight at midnight, we will be performing maintenance on equipment serving a small portion of FlexLink Ethernet customers in the San Francisco area. The expected downtime is one hour.
12:35AM Update: This maintenance is now complete.
-Andrew
We are currently experiencing inbound call routing failures to our hotline. We have isolated the cause and are working to resolve this.
-Michael Tardif
-NOC
update: The Noc Hotline is now restored, thank you
Tonight at 11:59pm we will be upgrading a piece of equipment that monitors our voice infrastructure. This will not impact phone calls in anyway. Estimated completion is ~2 hours.
-Brandon
update: 2:02am
Maintenance is now complete
-Brandon
Update: This outage has been resolved.
A small portion of legacy DSL customers are currently offline. We will be migrating them off the affected equipment shortly.
We are currently investigating a service affecting issue with some networking equipment located out of Santa Rosa. Fusion and FlexLink Customers in Santa Rosa may experience connectivity issues. No ETA yet. Keeping this thread posted as status arrives.
-Michael Tardif
-Update – Thu Jan 14 16:19:22 PST 2016
This issue has been resolved. If any further problems are experienced, please call.
Thursday, January 14, starting at 11:59pm, we will be performing router maintenance on core equipment in Palo Alto. Maintenance is expected to take around 30 minutes and should not cause any customer impact.
Update(1/14 11:42pm): Maintenance postponed
Update(1/18 10:26am): Maintenance has been rescheduled for 1/18 (today) at 11:59pm
-Tomoc